After Stake reorganization, unable to reassign Zoom account

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KuwaharaSh
New Member
Posts: 2
Joined: Tue Jun 29, 2021 2:49 am

After Stake reorganization, unable to reassign Zoom account

Post by KuwaharaSh »

We have stake reorganization last month. Three wards came to our stake, one ward went out.
After this situation, the Zoom enroll website (meet.churchofjesuschrist.org/home/zoomenroll) changed something.

One ward's license has gone from Licensed and three wards' licenses available.
I want to assign a license again but it is unavailable, what I should do?

I tried to add one ward, selecting Unit and Email, an error comes as "An account with that email (Kasukabe.ward3@gmail.com) already exists"
I also tried sending information by clicking the site, but nothing happened.

Changing mail address does not help...

What is the next step?

I have attached more details with a screenshot.
Zoom License.docx
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russellhltn
Community Administrator
Posts: 36668
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: After Stake reorganization, unable to reassign Zoom account

Post by russellhltn »

I'd contact the area support or email mht.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

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