unable to make donation

[cbsantam]

I checked my account a number of times. I am unable to add my bank routing number it just kicks me out.
after I put it in. Thank you. cbsanta//

[jdlessley]

Make sure the routing number is the correct one. Many banks will use different routing numbers for electronic transactions from regular account transactions. Contact your banking institution to verify the routing number to be used for electronic transactions.

[HouseofIsrael]

frauded bank account. I made my donation on friday, but saturday my bank account was frauded and so when it goes to come out it will probably say something like account closed. All my banking accounts were immediately closed as was my visa. I feel terrible. How do I fix this? Who do I talk to to assure them that as soon as I get things reorganized with a new account the donation will be on its way? Please help with a phone number asap! Thank you

[jdlessley]

You do not need to talk to anyone to check the donation status or to explain why a donation may have been rejected. You can check the donation status using the same Donations application you used to make the donation. Open the app and check the pane titled Recent Donations to the right of the Tithing and Other Offerings slip. There is an icon to the right of the donation date and amount that indicates the donation status. If what the icon represents is not clear to you what it means then click the Donations History tab in the Donations menu to the left of the Tithing and Other Offerings slip. Find the status in the Status column. If it says Completed then your donation went through before the bank account was closed. If the bank account was closed before the transaction could be completed then you will see something else, perhaps Canceled or Rejected.

You will have to set that new bank account up in your Church Account the same way you did your previous bank account and delete the old bank account to resubmit your donation.

If you need help with any of this you can speak with your ward clerk. He can check the status of the donation as well as guide you through deleting the old bank account and setting up the new bank account. If necessary, he can also get you the Global Services Department (GSD) Help number.

[russellhltn]

Many years ago, when I've had to close an account, the bank asked what payments were outstanding and arranged to have them honored from the new account.