Cannot play downloaded video

[maralbiston]

In "Come Follow Me", if I click on a video to play it I get an eternally spinning busy circle. The video never plays.
> I get the same behavior if I download the video first.
>I can play videos outside of GL just fine.
Will you please give me some suggestions to troubleshoot tis? That would be a great help to me.
Thank you,
MA

[sbradshaw]

Is it a specific video you're having trouble with, or all videos?

Have you tried on a different internet network?

I tried playing the video near the top of the Doctrine and Covenants 20–22 lesson (March 1–7) for individuals and families, and it worked for me – both before and after downloading.

[shelleyhirayama]

Help! I am having this same problem. No videos in Come Follow Me play.

[Chuffmire]

I can play the videos in the app itself, but if I try to AirPlay it to my home TV I get those circles and it never plays, even though it is on same network and plenty of bandwidth. I can airplay other video sources fine. Seems like a glitch. Is there a fix? I’ve updated everything.

[sbradshaw]

I can play the videos in the app itself, but if I try to AirPlay it to my home TV I get those circles and it never plays, even though it is on same network and plenty of bandwidth. I can airplay other video sources fine. Seems like a glitch. Is there a fix? I’ve updated everything.

Do you have the latest software updates installed on both your iPhone/iPad and your Apple TV? Gospel Library plays audio and video through iOS' built-in media player, so sometimes system updates can affect audio and video playback.