Printing issue

[miken2av]

I know the title to this forum says "except for FHC printers." but I am not sure where else to ask....

I have been trying for a month to get support for a Lexmark printer in a FHC. I call the 800 number (866 406 1830) and get routed to a message that asks me to leave name and number and they will call back. Never have received a call back. I tried the LDS 800 number for printer support (800 537 7192). Lexmark isn't a choice and when you choose FHC you get to the same cue as the above 800 number. If anyone has any ideas on how to get help I am open to suggestions. I don't even mind going and getting a part if it can be fixed.

The issue is when you print something it has lines in it. I have attached a three page pdf. The first page is just scanning a black page. (i.e. scanner works fine) the second page is what it looks like if you try to print the black page. the third page is is what a regular text document looks like. It is a Lexmark MX611dhe (701-675) printer. The toner has been changed.

Any ideas are appreciated.

[nmecantwin73]

Another option to contact FHC support would be emailing support@familysearch.org or via their Contact page at https://www.familysearch.org/ask/help. It's possible they may just direct you to Lexmark support for warranty service or repair. Be sure to have the printer model and serial number available.

[peter3499]

if this happens after changing the toner, then try by replacing or reinserting the toner, try to clean the placement board of your printer. might be this works for you.