TechWiki - User contributions [en]

Global Services Department

2023-05-08T23:54:17Z

Bsr38: updated Caribbean area phone numbers

> [[Meetinghouse Technology]]

The Global Services Department (GSD) is a support department in the Church for tech specialists, clerks, and unit leaders. The GSD provides support related to membership and finance duties, information technology (IT), and store.ChurchofJesusChrist.org.

== '''Contacting the Global Services Department''' ==
In the US and Canada, most support units at the GSD can be reached by calling 1-855-LDS-HELP (1-855-537-4357). To learn how to contact a specific department or to find hours of operation, department email addresses, or available languages, click the appropriate link below:

* [[Meetinghouse Technology]]: Support for stake technology specialists who have IT issues with meetinghouse computers, webcasts, networks, and so on.
* [https://www.churchofjesuschrist.org/help/support/record-keeping/membership/?lang=eng Local Unit Support]: Support for local unit leaders and clerks. Includes assistance with Member and Leader Services (MLS) software and membership and finance duties.
* [https://store.churchofjesuschrist.org/usa/en/store-help?catalogId=3074457345616676768&langId=-1&storeId=10151&krypto=ZA7WCMywK3uy5TnzMPr%2BJ%2BMUcZB2btaK18jwT7Sp%2B2V7sKzdK0vsACs6aFlxIxHe97mft0Z2RZAlf28Dh4v0QwesWb2HFEBDn5HDPhp7q5CSHtE0LoyvFRyMneaRwdAJEQXafb4eDzBFueiYHwdknYgKKesYy9BoUwV8seHpJxFisfU3NSFwLw7CNm3xMOTk9fK0e6678PktpQBRiyz84A%3D%3D&ddkey=https%3ASetCurrencyPreference Store.ChurchofJesusChrist.org]: Support for obtaining needed materials. If asked to choose a language, you will be redirected to the store home page. You will then need to come back to this page and click this link a second time.

'''Toll-Free Numbers'''

Support numbers are grouped under areas of the world:

* North America
* Africa Southeast
* Africa West
* Asia
* Asia North
* Brazil
* Caribbean
* Central America
* Europe
* Europe East
* Mexico
* Pacific
* Philippines
* South America Northwest
* South America South

{| class="wikitable"
|
=== Country ===
|
=== Phone Number ===
|-
|'''North America'''
|
|-
|US and Canada (toll free)
|1-855-537-4357
|-
|US local and international
|1-801-240-4357
|-
|US local and international
|1-801-240-3500
|-
|US local and international
|1-801-240-3800
|-
|

'''Africa Southeast'''
|
|-
|Kenya
|0800-22-01-12

866-226-3650
|-
|Mauritius
|230-8020490089
|-
|Réunion Island
|262-800991489
|-
|South Africa
|0800-991-457
|-
|Zimbabwe
|0089-866-226-2299
|-
|

'''Africa West'''
|
|-
|Ghana
|0800-12950
|-
|Nigeria
|234-7080601220
|-
|Sierra Leone
|1-101-866-226-6234
|-
|

'''Asia'''
|
|-
|Cambodia
|888-898-8144
|-
|China North
|1-0800-852-1523
|-
|China South
|1-0800-152-1523
|-
|Hong Kong
|001-800-8674-0310
|-
|India
|000-800-100-1131
|-
|Indonesia
|001-803-1008-3464
|-
|Malaysia
|00-800-8680-2360
|-
|Pakistan
|877-901-8143
|-
|Singapore
|001-800-8680-2850
|-
|Taiwan
|00-800-8678-1060
|-
|Thailand
|001-800-8671-7040
|-
|

'''Asia North'''
|
|-
|Guam
|18669007835
|-
|Japan
|0120-895600
|-
|Korea
|080-577-0880
|-
|

'''Brazil'''
|
|-
|Brazil
|0800-891-4253
|-
|

'''Caribbean'''
|
|-
|Antigua and Barbuda
|1 800-216-4150
|-
|Antilles Netherlands
|1 866-683-4110
|-
|Bahamas
|1 800-217-2614
|-
|Barbados
|1 800-217-3870
|-
|Cayman Islands
|1 800-218-1704
|-
|Dominica
|1 800-218-1705
|-
|Dominican Republic
|1 800-751-9058
|-
|French Guiana
|594800991442
|-
|Grenada
|1 800-218-3850
|-
|Guadeloupe/Suriname
|590800909762
|-
|Guyana
|0800-99-00-11 then 1-866-924-9469
|-
|Haiti
|1 800-751-9058
|-
|Jamaica
|1 800-218-8615
|-
|Martinique
|596800901595
|-
|Puerto Rico
|1 800-218-8716
|-
|Saint Croix
|1-800-537-5971
|-
|Saint Kitts and Nevis
|1 800-218-8904
|-
|Saint Lucia
|1 800-218-8906
|-
|Saint Martin
|1 800-218-9089
|-
|Suriname
|590800909762
|-
|Trinidad and Tobago
|1 800-218-9176
|-
|US Virgin Islands
|1 800 218-9176
|-
|

'''Central America'''
|
|-
|Belize
|0800-572-4687
|-
|Costa Rica
|0800-01111013
|-
|El Salvador
|800-7042
|-
|Guatemala
|1801-1300013
|-
|Honduras
|001-866-628-6691
|-
|Nicaragua
|001-800-222-5347
|-
|Panama
|800-7436
|-
|

'''Europe'''
|
|-
|Austria
|43800002100
|-
|Belgium
|3280088009
|-
|Croatia
|3858009306
|-
|Czech Republic
|420800701092
|-
|Denmark
|4580830666
|-
|Finland
|358800416173
|-
|France
|0800-2950-2950
|-
|Germany
|00800-2950-2950
|-
|Greece
|0800-4414-1893
|-
|Hungary
|3680080636
|-
|Iceland
|3548004118
|-
|Ireland
|3531800849124
|-
|Italy
|39800693043
|-
|Luxembourg
|00800-2950-2950
|-
|Netherlands
|00800-2950-2950
|-
|Norway
|00800-2950-2950
|-
|Poland
|00800-2950-2950
|-
|Portugal
|351800450050
|-
|Romania
|40800890509
|-
|Slovenia
|38680488800
|-
|Spain
|34900670783
|-
|Sweden
|46200439011
|-
|Switzerland
|0800-2950-2950
|-
|UK (England, Scotland, Wales)
|448081697931
|-
|

'''Europe East'''
|
|-
|Armenia
|1-801-353-4840
|-
|Belarus
|800-1000-2950
|-
|Bulgaria
|3598001113243
|-
|Estonia
|3728000049090
|-
|Kazakhstan
|800-1000-2950
|-
|Latvia
|800-2234 then 800-1000-2950
|-
|Lithuania
|00800-2950-2950 or 800-1000-2950
|-
|Russia
|8-800-100-2950
|-
|Ukraine
|800-800-142
|-
|

'''Mexico'''
|
|-
|Mexico
|800-266-0108
|-
|

'''Pacific'''
|
|-
|American Samoa
|699-4473
|-
|Australia
|0011-800-8680-5650
|-
|Fiji
|338-8027
|-
|New Caledonia
|1-801-353-4835
|-
|New Zealand
|0800-105-311
|-
|Samoa—BlueSky
|800472
|-
|Tahiti
|689 40 505 507
|-
|Tonga—Digicel
|20360
|-
|Tonga—TCC
|800473
|-
|

'''Philippines'''
|
|-
|Philippines—Globe
|1-800-8908-6413
|-
|Philippines—PLDT Domestic
|00-800-8680-3950
|-
|Philippines—PLDT International
|1-800-8908-6413
|-
|Philippines (text)
|092-3445-7024 (9-22-999-2220)
|-
|

'''South America Northwest'''
|
|-
|Bolivia
|800-10-0446
|-
|Colombia
|01-800-912-0050
|-
|Ecuador (cell phones)
|1-866-799-5504
|-
|Ecuador (landlines)
|2-398-9599
|-
|Peru (cell phones)
|1-317-7123
|-
|Peru (landlines)
|0-800-52-764
|-
|Venezuela
|0800-100-2983
|-
|

'''South America South'''
|
|-
|Argentina
|0800-444-9783
|-
|Chile
|800-646-783
|-
|Paraguay
|009800-441-0013
|-
|Uruguay
|000-411-005-9786
|}

Global Services Department

2023-05-08T23:20:37Z

Bsr38: updated phone numbers

> [[Meetinghouse Technology]]

The Global Services Department (GSD) is a support department in the Church for tech specialists, clerks, and unit leaders. The GSD provides support related to membership and finance duties, information technology (IT), and store.ChurchofJesusChrist.org.

== '''Contacting the Global Services Department''' ==
In the US and Canada, most support units at the GSD can be reached by calling 1-855-LDS-HELP (1-855-537-4357). To learn how to contact a specific department or to find hours of operation, department email addresses, or available languages, click the appropriate link below:

* [[Meetinghouse Technology]]: Support for stake technology specialists who have IT issues with meetinghouse computers, webcasts, networks, and so on.
* [https://www.churchofjesuschrist.org/help/support/record-keeping/membership/?lang=eng Local Unit Support]: Support for local unit leaders and clerks. Includes assistance with Member and Leader Services (MLS) software and membership and finance duties.
* [https://store.churchofjesuschrist.org/usa/en/store-help?catalogId=3074457345616676768&langId=-1&storeId=10151&krypto=ZA7WCMywK3uy5TnzMPr%2BJ%2BMUcZB2btaK18jwT7Sp%2B2V7sKzdK0vsACs6aFlxIxHe97mft0Z2RZAlf28Dh4v0QwesWb2HFEBDn5HDPhp7q5CSHtE0LoyvFRyMneaRwdAJEQXafb4eDzBFueiYHwdknYgKKesYy9BoUwV8seHpJxFisfU3NSFwLw7CNm3xMOTk9fK0e6678PktpQBRiyz84A%3D%3D&ddkey=https%3ASetCurrencyPreference Store.ChurchofJesusChrist.org]: Support for obtaining needed materials. If asked to choose a language, you will be redirected to the store home page. You will then need to come back to this page and click this link a second time.

'''Toll-Free Numbers'''

Support numbers are grouped under areas of the world:

* North America
* Africa Southeast
* Africa West
* Asia
* Asia North
* Brazil
* Caribbean
* Central America
* Europe
* Europe East
* Mexico
* Pacific
* Philippines
* South America Northwest
* South America South

{| class="wikitable"
|
=== Country ===
|
=== Phone Number ===
|-
|'''North America'''
|
|-
|US and Canada (toll free)
|1-855-537-4357
|-
|US local and international
|1-801-240-4357
|-
|US local and international
|1-801-240-3500
|-
|US local and international
|1-801-240-3800
|-
|

'''Africa Southeast'''
|
|-
|Kenya
|0800-22-01-12

866-226-3650
|-
|Mauritius
|230-8020490089
|-
|Réunion Island
|262-800991489
|-
|South Africa
|0800-991-457
|-
|Zimbabwe
|0089-866-226-2299
|-
|

'''Africa West'''
|
|-
|Ghana
|0800-12950
|-
|Nigeria
|234-7080601220
|-
|Sierra Leone
|1-101-866-226-6234
|-
|

'''Asia'''
|
|-
|Cambodia
|888-898-8144
|-
|China North
|1-0800-852-1523
|-
|China South
|1-0800-152-1523
|-
|Hong Kong
|001-800-8674-0310
|-
|India
|000-800-100-1131
|-
|Indonesia
|001-803-1008-3464
|-
|Malaysia
|00-800-8680-2360
|-
|Pakistan
|877-901-8143
|-
|Singapore
|001-800-8680-2850
|-
|Taiwan
|00-800-8678-1060
|-
|Thailand
|001-800-8671-7040
|-
|

'''Asia North'''
|
|-
|Guam
|18669007835
|-
|Japan
|0120-895600
|-
|Korea
|080-577-0880
|-
|

'''Brazil'''
|
|-
|Brazil
|0800-891-4253
|-
|

'''Caribbean'''
|
|-
|Antigua and Barbuda
|1 800-216-4150
|-
|Antilles Netherlands
|1 866-683-4110
|-
|Bahamas
|1-866-683-4119
|-
|Barbados
|1-866-683-4116
|-
|Cayman Islands
|1-866-683-4136
|-
|Dominica
|1-800-732-3664
|-
|Dominican Republic
|1-866-799-7251
|-
|French Guiana
|0800-99-00-11 then 1-866-924-9469
|-
|Grenada
|1-866-683-4120
|-
|Guadeloupe
|0800-99-00-11 then 1-866-924-9469
|-
|Guyana
|0800-99-00-11 then 1-866-924-9469
|-
|Haiti
|1-866-799-7251
|-
|Jamaica
|1-800-533-5010
|-
|Martinique
|0800-99-00-11 then 1-866-924-9469
|-
|Puerto Rico
|1-855-537-4357
|-
|Saint Croix
|1-800-537-5971
|-
|Saint Kitts and Nevis
|1-866-683-4117
|-
|Saint Lucia
|1-800-537-4799
|-
|Saint Martin
|2-800-537-5971
|-
|Suriname
|156 then 1-866-924-9469
|-
|Trinidad and Tobago
|00-1-800-732-3664
|-
|US Virgin Islands
|1-800-537-5971
|-
|

'''Central America'''
|
|-
|Belize
|0800-572-4687
|-
|Costa Rica
|0800-01111013
|-
|El Salvador
|800-7042
|-
|Guatemala
|1801-1300013
|-
|Honduras
|001-866-628-6691
|-
|Nicaragua
|001-800-222-5347
|-
|Panama
|800-7436
|-
|

'''Europe'''
|
|-
|Austria
|43800002100
|-
|Belgium
|3280088009
|-
|Croatia
|3858009306
|-
|Czech Republic
|420800701092
|-
|Denmark
|4580830666
|-
|Finland
|358800416173
|-
|France
|0800-2950-2950
|-
|Germany
|00800-2950-2950
|-
|Greece
|0800-4414-1893
|-
|Hungary
|3680080636
|-
|Iceland
|3548004118
|-
|Ireland
|3531800849124
|-
|Italy
|39800693043
|-
|Luxembourg
|00800-2950-2950
|-
|Netherlands
|00800-2950-2950
|-
|Norway
|00800-2950-2950
|-
|Poland
|00800-2950-2950
|-
|Portugal
|351800450050
|-
|Romania
|40800890509
|-
|Slovenia
|38680488800
|-
|Spain
|34900670783
|-
|Sweden
|46200439011
|-
|Switzerland
|0800-2950-2950
|-
|UK (England, Scotland, Wales)
|448081697931
|-
|

'''Europe East'''
|
|-
|Armenia
|1-801-353-4840
|-
|Belarus
|800-1000-2950
|-
|Bulgaria
|3598001113243
|-
|Estonia
|3728000049090
|-
|Kazakhstan
|800-1000-2950
|-
|Latvia
|800-2234 then 800-1000-2950
|-
|Lithuania
|00800-2950-2950 or 800-1000-2950
|-
|Russia
|8-800-100-2950
|-
|Ukraine
|800-800-142
|-
|

'''Mexico'''
|
|-
|Mexico
|800-266-0108
|-
|

'''Pacific'''
|
|-
|American Samoa
|699-4473
|-
|Australia
|0011-800-8680-5650
|-
|Fiji
|338-8027
|-
|New Caledonia
|1-801-353-4835
|-
|New Zealand
|0800-105-311
|-
|Samoa—BlueSky
|800472
|-
|Tahiti
|689 40 505 507
|-
|Tonga—Digicel
|20360
|-
|Tonga—TCC
|800473
|-
|

'''Philippines'''
|
|-
|Philippines—Globe
|1-800-8908-6413
|-
|Philippines—PLDT Domestic
|00-800-8680-3950
|-
|Philippines—PLDT International
|1-800-8908-6413
|-
|Philippines (text)
|092-3445-7024 (9-22-999-2220)
|-
|

'''South America Northwest'''
|
|-
|Bolivia
|800-10-0446
|-
|Colombia
|01-800-912-0050
|-
|Ecuador (cell phones)
|1-866-799-5504
|-
|Ecuador (landlines)
|2-398-9599
|-
|Peru (cell phones)
|1-317-7123
|-
|Peru (landlines)
|0-800-52-764
|-
|Venezuela
|0800-100-2983
|-
|

'''South America South'''
|
|-
|Argentina
|0800-444-9783
|-
|Chile
|800-646-783
|-
|Paraguay
|009800-441-0013
|-
|Uruguay
|000-411-005-9786
|}

Global Services Department

2022-12-05T22:08:11Z

Bsr38: Deleted outdated information

> [[Meetinghouse Technology]]

The Global Services Department (GSD) is a support department in the Church for tech specialists, clerks, and unit leaders. The GSD provides support related to membership and finance duties, information technology (IT), and store.ChurchofJesusChrist.org.

== '''Contacting the Global Services Department''' ==
In the US and Canada, most support units at the GSD can be reached by calling 1-855-LDS-HELP (1-855-537-4357). To learn how to contact a specific department or to find hours of operation, department email addresses, or available languages, click the appropriate link below:

* [[Meetinghouse Technology]]: Support for stake technology specialists who have IT issues with meetinghouse computers, webcasts, networks, and so on.
* [https://www.churchofjesuschrist.org/help/support/record-keeping/membership/?lang=eng Local Unit Support]: Support for local unit leaders and clerks. Includes assistance with Member and Leader Services (MLS) software and membership and finance duties.
* [https://store.churchofjesuschrist.org/usa/en/store-help?catalogId=3074457345616676768&langId=-1&storeId=10151&krypto=ZA7WCMywK3uy5TnzMPr%2BJ%2BMUcZB2btaK18jwT7Sp%2B2V7sKzdK0vsACs6aFlxIxHe97mft0Z2RZAlf28Dh4v0QwesWb2HFEBDn5HDPhp7q5CSHtE0LoyvFRyMneaRwdAJEQXafb4eDzBFueiYHwdknYgKKesYy9BoUwV8seHpJxFisfU3NSFwLw7CNm3xMOTk9fK0e6678PktpQBRiyz84A%3D%3D&ddkey=https%3ASetCurrencyPreference Store.ChurchofJesusChrist.org]: Support for obtaining needed materials. If asked to choose a language, you will be redirected to the store home page. You will then need to come back to this page and click this link a second time.

'''Toll-Free Numbers'''

Support numbers are grouped under areas of the world:

* North America
* Africa Southeast
* Africa West
* Asia
* Asia North
* Brazil
* Caribbean
* Central America
* Europe
* Europe East
* Mexico
* Pacific
* Philippines
* South America Northwest
* South America South

{| class="wikitable"
|
=== Country ===
|
=== Phone Number ===
|-
|'''North America'''
|
|-
|US and Canada (toll free)
|1-855-537-4357
|-
|US local and international
|1-801-240-4357
|-
|US local and international
|1-801-240-3500
|-
|US local and international
|1-801-240-3800
|-
|

'''Africa Southeast'''
|
|-
|Kenya
|0800-22-01-12

866-226-3650
|-
|Mauritius
|802-044-0076
|-
|Réunion Island
|0800-99-0087-

866-229-4669
|-
|South Africa
|0800-991-457
|-
|Zimbabwe
|0089-866-226-2299
|-
|

'''Africa West'''
|
|-
|Ghana
|0800-12950
|-
|Nigeria
|0800-5372-48724
|-
|Sierra Leone
|1-101-866-226-6234
|-
|

'''Asia'''
|
|-
|Cambodia
|888-898-8144
|-
|China North
|1-0800-852-1523
|-
|China South
|1-0800-152-1523
|-
|Hong Kong
|001-800-8674-0310
|-
|India
|000-800-100-1131
|-
|Indonesia
|001-803-1008-3464
|-
|Malaysia
|00-800-8680-2360
|-
|Pakistan
|877-901-8143
|-
|Singapore
|001-800-8680-2850
|-
|Taiwan
|00-800-8678-1060
|-
|Thailand
|001-800-8671-7040
|-
|

'''Asia North'''
|
|-
|Guam
|1-866-678-2763
|-
|Japan
|0120-895600
|-
|Korea
|080-577-0880
|-
|

'''Brazil'''
|
|-
|Brazil
|0800-891-4253
|-
|

'''Caribbean'''
|
|-
|Antigua and Barbuda
|1-866-683-4118
|-
|Antilles Netherlands
|1 866-683-4110
|-
|Bahamas
|1-866-683-4119
|-
|Barbados
|1-866-683-4116
|-
|Cayman Islands
|1-866-683-4136
|-
|Dominica
|1-800-732-3664
|-
|Dominican Republic
|1-866-799-7251
|-
|French Guiana
|0800-99-00-11 then 1-866-924-9469
|-
|Grenada
|1-866-683-4120
|-
|Guadeloupe
|0800-99-00-11 then 1-866-924-9469
|-
|Guyana
|0800-99-00-11 then 1-866-924-9469
|-
|Haiti
|1-866-799-7251
|-
|Jamaica
|1-800-533-5010
|-
|Martinique
|0800-99-00-11 then 1-866-924-9469
|-
|Puerto Rico
|1-855-537-4357
|-
|Saint Croix
|1-800-537-5971
|-
|Saint Kitts and Nevis
|1-866-683-4117
|-
|Saint Lucia
|1-800-537-4799
|-
|Saint Martin
|2-800-537-5971
|-
|Suriname
|156 then 1-866-924-9469
|-
|Trinidad and Tobago
|00-1-800-732-3664
|-
|US Virgin Islands
|1-800-537-5971
|-
|

'''Central America'''
|
|-
|Belize
|0800-572-4687
|-
|Costa Rica
|0800-01111013
|-
|El Salvador
|800-7042
|-
|Guatemala
|1801-1300013
|-
|Honduras
|001-866-628-6691
|-
|Nicaragua
|001-800-222-5347
|-
|Panama
|800-7436
|-
|

'''Europe'''
|
|-
|Austria
|0800-002-100
|-
|Belgium
|080-08-80-09
|-
|Croatia
|0800-223-000
|-
|Czech Republic
|800-701-082
|-
|Denmark
|808-30666
|-
|Finland
|358-800-416-173
|-
|France
|0800-2950-2950
|-
|Germany
|00800-2950-2950
|-
|Greece
|0800-4414-1893
|-
|Hungary
|068-008-0636
|-
|Iceland
|800-4118
|-
|Ireland
|00800-2950-2950
|-
|Italy
|00800-2950-2950
|-
|Luxembourg
|00800-2950-2950
|-
|Netherlands
|00800-2950-2950
|-
|Norway
|00800-2950-2950
|-
|Poland
|00800-2950-2950
|-
|Portugal
|800-450-050
|-
|Romania
|0800-2950-2950
|-
|Slovenia
|080-488-800
|-
|Spain
|900-670-783
|-
|Sweden
|0200-43-9011
|-
|Switzerland
|0800-2950-2950
|-
|United Kingdom
|0808-169-7931
|-
|

'''Europe East'''
|
|-
|Armenia
|1-801-353-4840
|-
|Belarus
|800-1000-2950
|-
|Bulgaria
|800-111-3243
|-
|Estonia
|08000-049-090
|-
|Kazakhstan
|800-1000-2950
|-
|Latvia
|800-2234 then 800-1000-2950
|-
|Lithuania
|00800-2950-2950 or 800-1000-2950
|-
|Russia
|8-800-100-2950
|-
|Ukraine
|800-800-142
|-
|

'''Mexico'''
|
|-
|Mexico
|800-266-0108
|-
|

'''Pacific'''
|
|-
|American Samoa
|699-4473
|-
|Australia
|0011-800-8680-5650
|-
|Fiji
|338-8027
|-
|New Caledonia
|1-801-353-4835
|-
|New Zealand
|0800-105-311
|-
|Samoa—BlueSky
|800472
|-
|Tahiti
|689 40 505 507
|-
|Tonga—Digicel
|20360
|-
|Tonga—TCC
|800473
|-
|

'''Philippines'''
|
|-
|Philippines—Globe
|1-800-8908-6413
|-
|Philippines—PLDT Domestic
|00-800-8680-3950
|-
|Philippines—PLDT International
|1-800-8908-6413
|-
|Philippines (text)
|092-3445-7024 (9-22-999-2220)
|-
|

'''South America Northwest'''
|
|-
|Bolivia
|800-10-0446
|-
|Colombia
|01-800-912-0050
|-
|Ecuador (cell phones)
|1-866-799-5504
|-
|Ecuador (landlines)
|2-398-9599
|-
|Peru (cell phones)
|1-317-7123
|-
|Peru (landlines)
|0-800-52-764
|-
|Venezuela
|0800-100-2983
|-
|

'''South America South'''
|
|-
|Argentina
|0800-444-9783
|-
|Chile
|800-646-783
|-
|Paraguay
|009800-441-0013
|-
|Uruguay
|000-411-005-9786
|}

Global Services Department

2022-11-22T01:55:45Z

Bsr38: Updated Contact Phone #'s

> [[Meetinghouse Technology]]

The Global Services Department (GSD) is a support department in the Church for tech specialists, clerks, and unit leaders. The GSD provides support related to membership and finance duties, information technology (IT), and store.ChurchofJesusChrist.org.

== '''Contacting the Global Services Department''' ==
In the US and Canada, most support units at the GSD can be reached by calling 1-855-LDS-HELP (1-855-537-4357). To learn how to contact a specific department or to find hours of operation, department email addresses, or available languages, click the appropriate link below:

* [[Meetinghouse Technology]]: Support for stake technology specialists who have IT issues with meetinghouse computers, webcasts, networks, and so on.
* [https://www.churchofjesuschrist.org/help/support/record-keeping/membership/?lang=eng Local Unit Support]: Support for local unit leaders and clerks. Includes assistance with Member and Leader Services (MLS) software and membership and finance duties.
* [https://store.churchofjesuschrist.org/usa/en/store-help?catalogId=3074457345616676768&langId=-1&storeId=10151&krypto=ZA7WCMywK3uy5TnzMPr%2BJ%2BMUcZB2btaK18jwT7Sp%2B2V7sKzdK0vsACs6aFlxIxHe97mft0Z2RZAlf28Dh4v0QwesWb2HFEBDn5HDPhp7q5CSHtE0LoyvFRyMneaRwdAJEQXafb4eDzBFueiYHwdknYgKKesYy9BoUwV8seHpJxFisfU3NSFwLw7CNm3xMOTk9fK0e6678PktpQBRiyz84A%3D%3D&ddkey=https%3ASetCurrencyPreference Store.ChurchofJesusChrist.org]: Support for obtaining needed materials. If asked to choose a language, you will be redirected to the store home page. You will then need to come back to this page and click this link a second time.

'''Toll-Free Numbers'''

Support numbers are grouped under areas of the world:

* North America
* Africa Southeast
* Africa West
* Asia
* Asia North
* Brazil
* Caribbean
* Central America
* Europe
* Europe East
* Mexico
* Pacific
* Philippines
* South America Northwest
* South America South

{| class="wikitable"
|
=== Country ===
|
=== Phone Number ===
|
=== Meetinghouse Technology ===
|
=== Local Unit ===
|
=== Distribution ===
|
=== Welfare ===
|-
|'''North America'''
|
|
|
|
|
|-
|US and Canada (toll free)
|1-855-537-4357
|√
|√
|√
|√
|-
|US local and international
|1-801-240-4357
|√
|
|
|
|-
|US local and international
|1-801-240-3500
|
|√
|
|√
|-
|US local and international
|1-801-240-3800
|
|
|√
|
|-
|

'''Africa Southeast'''
|
|
|
|
|
|-
|Kenya
|0800-22-01-12

866-226-3650
|√
|
|
|
|-
|Mauritius
|802-044-0076
|
|
|√
|
|-
|Réunion Island
|0800-99-0087-

866-229-4669
|√
|
|√
|
|-
|South Africa
|0800-991-457
|√
|
|√
|
|-
|Zimbabwe
|0089-866-226-2299
|√
|
|
|
|-
|

'''Africa West'''
|
|
|
|
|
|-
|Ghana
|0800-12950
|√
|
|
|
|-
|Nigeria
|0800-5372-48724
|√
|
|
|
|-
|Sierra Leone
|1-101-866-226-6234
|√
|
|
|
|-
|

'''Asia'''
|
|
|
|
|
|-
|Cambodia
|888-898-8144
|√
|
|
|
|-
|China North
|1-0800-852-1523
|√
|
|
|
|-
|China South
|1-0800-152-1523
|√
|
|
|
|-
|Hong Kong
|001-800-8674-0310
|√
|
|
|
|-
|India
|000-800-100-1131
|√
|
|
|
|-
|Indonesia
|001-803-1008-3464
|√
|
|
|
|-
|Malaysia
|00-800-8680-2360
|√
|
|
|
|-
|Pakistan
|877-901-8143
|√
|
|
|
|-
|Singapore
|001-800-8680-2850
|√
|
|
|
|-
|Taiwan
|00-800-8678-1060
|√
|
|
|
|-
|Thailand
|001-800-8671-7040
|√
|
|
|
|-
|

'''Asia North'''
|
|
|
|
|
|-
|Guam
|1-866-678-2763
|√
|
|
|
|-
|Japan
|0120-895600
|√
|
|
|
|-
|Korea
|080-577-0880
|√
|√
|√
|√
|-
|

'''Brazil'''
|
|
|
|
|
|-
|Brazil
|0800-891-4253
|√
|√
|√
|√
|-
|

'''Caribbean'''
|
|
|
|
|
|-
|Antigua and Barbuda
|1-866-683-4118
|
|√
|√
|
|-
|Antilles Netherlands
|1 866-683-4110
|
|
|√
|
|-
|Bahamas
|1-866-683-4119
|
|
|√
|
|-
|Barbados
|1-866-683-4116
|√
|
|√
|
|-
|Cayman Islands
|1-866-683-4136
|
|
|√
|
|-
|Dominica
|1-800-732-3664
|√
|
|√
|
|-
|Dominican Republic
|1-866-799-7251
|√
|
|√
|
|-
|French Guiana
|0800-99-00-11 then 1-866-924-9469
|
|
|√
|
|-
|Grenada
|1-866-683-4120
|
|
|√
|
|-
|Guadeloupe
|0800-99-00-11 then 1-866-924-9469
|√
|
|√
|
|-
|Guyana
|0800-99-00-11 then 1-866-924-9469
|
|
|√
|
|-
|Haiti
|1-866-799-7251
|
|
|√
|
|-
|Jamaica
|1-800-533-5010
|
|
|√
|
|-
|Martinique
|0800-99-00-11 then 1-866-924-9469
|
|
|√
|
|-
|Puerto Rico
|1-855-537-4357
|√
|
|√
|√
|-
|Saint Croix
|1-800-537-5971
|
|
|√
|
|-
|Saint Kitts and Nevis
|1-866-683-4117
|√
|
|√
|
|-
|Saint Lucia
|1-800-537-4799
|
|
|√
|
|-
|Saint Martin
|2-800-537-5971
|
|
|√
|
|-
|Suriname
|156 then 1-866-924-9469
|
|
|√
|
|-
|Trinidad and Tobago
|00-1-800-732-3664
|
|
|√
|
|-
|US Virgin Islands
|1-800-537-5971
|
|
|√
|
|-
|

'''Central America'''
|
|
|
|
|
|-
|Belize
|0800-572-4687
|√
|
|√
|
|-
|Costa Rica
|0800-01111013
|√
|
|√
|
|-
|El Salvador
|800-7042
|√
|
|√
|
|-
|Guatemala
|1801-1300013
|√
|
|√
|
|-
|Honduras
|001-866-628-6691
|√
|
|√
|
|-
|Nicaragua
|001-800-222-5347
|√
|
|√
|
|-
|Panama
|800-7436
|√
|
|√
|
|-
|

'''Europe'''
|
|
|
|
|
|-
|Austria
|0800-002-100
|√
|
|√
|
|-
|Belgium
|080-08-80-09
|√
|
|√
|
|-
|Croatia
|0800-223-000
|√
|
|√
|
|-
|Czech Republic
|800-701-082
|√
|
|√
|
|-
|Denmark
|808-30666
|√
|
|√
|
|-
|Finland
|358-800-416-173
|√
|
|√
|
|-
|France
|0800-2950-2950
|√
|
|√
|
|-
|Germany
|00800-2950-2950
|√
|
|√
|
|-
|Greece
|0800-4414-1893
|√
|
|√
|
|-
|Hungary
|068-008-0636
|√
|
|√
|
|-
|Iceland
|800-4118
|√
|
|√
|
|-
|Ireland
|00800-2950-2950
|√
|
|√
|
|-
|Italy
|00800-2950-2950
|√
|
|√
|
|-
|Luxembourg
|00800-2950-2950
|√
|
|√
|
|-
|Netherlands
|00800-2950-2950
|√
|
|√
|
|-
|Norway
|00800-2950-2950
|√
|
|√
|
|-
|Poland
|00800-2950-2950
|√
|
|√
|
|-
|Portugal
|800-450-050
|√
|
|√
|
|-
|Romania
|0800-2950-2950
|√
|
|√
|
|-
|Slovenia
|080-488-800
|√
|
|√
|
|-
|Spain
|900-670-783
|√
|
|√
|
|-
|Sweden
|0200-43-9011
|√
|
|√
|
|-
|Switzerland
|0800-2950-2950
|√
|
|√
|
|-
|United Kingdom
|0808-169-7931
|√
|
|√
|
|-
|

'''Europe East'''
|
|
|
|
|
|-
|Armenia
|1-801-353-4840
|√
|
|
|
|-
|Belarus
|800-1000-2950
|√
|
|√
|
|-
|Bulgaria
|800-111-3243
|
|
|√
|
|-
|Estonia
|08000-049-090
|√
|
|√
|
|-
|Kazakhstan
|800-1000-2950
|√
|
|√
|
|-
|Latvia
|800-2234 then 800-1000-2950
|√
|
|√
|
|-
|Lithuania
|00800-2950-2950 or 800-1000-2950
|√
|
|√
|
|-
|Russia
|8-800-100-2950
|√
|
|√
|
|-
|Ukraine
|800-800-142
|√
|
|√
|
|-
|

'''Mexico'''
|
|
|
|
|
|-
|Mexico
|800-266-0108
|√
|
|√
|√
|-
|

'''Pacific'''
|
|
|
|
|
|-
|American Samoa
|699-4473
|√
|
|√
|√
|-
|Australia
|0011-800-8680-5650
|√
|
|√
|√
|-
|Fiji
|338-8027
|√
|
|√
|√
|-
|New Caledonia
|1-801-353-4835
|√
|
|√
|√
|-
|New Zealand
|0800-105-311
|√
|
|√
|√
|-
|Samoa—BlueSky
|800472
|√
|
|√
|√
|-
|Tahiti
|689 40 505 507
|√
|
|√
|√
|-
|Tonga—Digicel
|20360
|√
|
|√
|√
|-
|Tonga—TCC
|800473
|√
|
|√
|√
|-
|

'''Philippines'''
|
|
|
|
|
|-
|Philippines—Globe
|1-800-8908-6413
|√
|
|√
|
|-
|Philippines—PLDT Domestic
|00-800-8680-3950
|√
|
|√
|
|-
|Philippines—PLDT International
|1-800-8908-6413
|√
|
|√
|
|-
|Philippines (text)
|092-3445-7024 (9-22-999-2220)
|√
|
|√
|
|-
|

'''South America Northwest'''
|
|
|
|
|
|-
|Bolivia
|800-10-0446
|√
|
|√
|√
|-
|Colombia
|01-800-912-0050
|√
|
|√
|√
|-
|Ecuador (cell phones)
|1-866-799-5504
|√
|
|√
|√
|-
|Ecuador (landlines)
|2-398-9599
|√
|
|√
|√
|-
|Peru (cell phones)
|1-317-7123
|√
|
|√
|
|-
|Peru (landlines)
|0-800-52-764
|√
|
|√
|
|-
|Venezuela
|0800-100-2983
|√
|
|√
|
|-
|

'''South America South'''
|
|
|
|
|
|-
|Argentina
|0800-444-9783
|√
|
|√
|
|-
|Chile
|800-646-783
|√
|
|√
|
|-
|Paraguay
|009800-441-0013
|√
|
|√
|
|-
|Uruguay
|000-411-005-9786
|√
|
|√
|
|}

Global Services Department

2022-11-22T00:14:54Z

Bsr38: added phone number

> [[Meetinghouse Technology]]

The Global Services Department (GSD) is a support department in the Church for tech specialists, clerks, and unit leaders. The GSD provides support related to membership and finance duties, information technology (IT), and store.ChurchofJesusChrist.org.

== '''Contacting the Global Services Department''' ==
In the US and Canada, most support units at the GSD can be reached by calling 1-855-LDS-HELP (1-855-537-4357). To learn how to contact a specific department or to find hours of operation, department email addresses, or available languages, click the appropriate link below:

* [[Meetinghouse Technology]]: Support for stake technology specialists who have IT issues with meetinghouse computers, webcasts, networks, and so on.
* [https://www.churchofjesuschrist.org/help/support/record-keeping/membership/?lang=eng Local Unit Support]: Support for local unit leaders and clerks. Includes assistance with Member and Leader Services (MLS) software and membership and finance duties.
* [https://store.churchofjesuschrist.org/usa/en/store-help?catalogId=3074457345616676768&langId=-1&storeId=10151&krypto=ZA7WCMywK3uy5TnzMPr%2BJ%2BMUcZB2btaK18jwT7Sp%2B2V7sKzdK0vsACs6aFlxIxHe97mft0Z2RZAlf28Dh4v0QwesWb2HFEBDn5HDPhp7q5CSHtE0LoyvFRyMneaRwdAJEQXafb4eDzBFueiYHwdknYgKKesYy9BoUwV8seHpJxFisfU3NSFwLw7CNm3xMOTk9fK0e6678PktpQBRiyz84A%3D%3D&ddkey=https%3ASetCurrencyPreference Store.ChurchofJesusChrist.org]: Support for obtaining needed materials. If asked to choose a language, you will be redirected to the store home page. You will then need to come back to this page and click this link a second time.

'''Toll-Free Numbers'''

Support numbers are grouped under areas of the world:

* North America
* Africa Southeast
* Africa West
* Asia
* Asia North
* Brazil
* Caribbean
* Central America
* Europe
* Europe East
* Mexico
* Pacific
* Philippines
* South America Northwest
* South America South

{| class="wikitable"
|
=== Country ===
|
=== Phone Number ===
|
=== Meetinghouse Technology ===
|
=== Local Unit ===
|
=== Distribution ===
|
=== Welfare ===
|-
|'''North America'''
|
|
|
|
|
|-
|US and Canada (toll free)
|1-855-537-4357
|√
|√
|√
|√
|-
|US local and international
|1-801-240-4357
|√
|
|
|
|-
|US local and international
|1-801-240-3500
|
|√
|
|√
|-
|US local and international
|1-801-240-3800
|
|
|√
|
|-
|

'''Africa Southeast'''
|
|
|
|
|
|-
|Kenya
|0800-22-01-12

866-226-3650
|√
|
|
|
|-
|Mauritius
|802-044-0076
|
|
|√
|
|-
|Réunion Island
|0800-99-0087-

866-229-4669
|√
|
|√
|
|-
|South Africa
|0800-991-457
|√
|
|√
|
|-
|Zimbabwe
|0089-866-226-2299
|√
|
|
|
|-
|

'''Africa West'''
|
|
|
|
|
|-
|Ghana
|080012950
|√
|
|
|
|-
|Nigeria
|08031230268
|√
|
|
|
|-
|Sierra Leone
|1101-866-226-6234
|√
|
|
|
|-
|

'''Asia'''
|
|
|
|
|
|-
|Cambodia
|888-898-8144
|√
|
|
|
|-
|China North
|10800-852-1523
|√
|
|
|
|-
|China South
|10800-152-1523
|√
|
|
|
|-
|Hong Kong
|001-800-8674-0310
|√
|
|
|
|-
|India
|000-800-100-1131
|√
|
|
|
|-
|Indonesia
|001-803-1008-3464
|√
|
|
|
|-
|Malaysia
|00-800-8680-2360
|√
|
|
|
|-
|Pakistan
|877-901-8143
|√
|
|
|
|-
|Singapore
|001-800-8680-2850
|√
|
|
|
|-
|Taiwan
|00-800-8678-1060
|√
|
|
|
|-
|Thailand
|001-800-8671-7040
|√
|
|
|
|-
|

'''Asia North'''
|
|
|
|
|
|-
|Guam
|1-866-678-2763
|√
|
|
|
|-
|Japan
|0120-895600
|√
|
|
|
|-
|Korea
|080-577-0880
|√
|√
|√
|√
|-
|

'''Brazil'''
|
|
|
|
|
|-
|Brazil
|0800-891-4253
|√
|√
|√
|√
|-
|

'''Caribbean'''
|
|
|
|
|
|-
|Antigua and Barbuda
|1-866-683-4118
|
|√
|√
|
|-
|Antilles Netherlands
|1 866-683-4110
|
|
|√
|
|-
|Bahamas
|1-866-683-4119
|
|
|√
|
|-
|Barbados
|1-866-683-4116
|√
|
|√
|
|-
|Cayman Islands
|1-866-683-4136
|
|
|√
|
|-
|Dominica
|1-800-732-3664
|√
|
|√
|
|-
|Dominican Republic
|1-866-799-7251
|√
|
|√
|
|-
|French Guiana
|0800-99-00-11 then 1-866-924-9469
|
|
|√
|
|-
|Grenada
|1-866-683-4120
|
|
|√
|
|-
|Guadeloupe
|0800-99-00-11 then 1-866-924-9469
|√
|
|√
|
|-
|Guyana
|866-924-9469
|
|
|√
|
|-
|Haiti
|1-866-799-7251
|
|
|√
|
|-
|Jamaica
|1-800-533-5010
|
|
|√
|
|-
|Martinique
|0800-99-00-11 then 1-866-924-9469
|
|
|√
|
|-
|Puerto Rico
|1-855-537-4357
|√
|
|√
|√
|-
|Saint Croix
|1-800-537-5971
|
|
|√
|
|-
|Saint Kitts and Nevis
|1-866-683-4117
|√
|
|√
|
|-
|Saint Lucia
|1-800-537-4799
|
|
|√
|
|-
|Saint Martin
|2-800-537-5971
|
|
|√
|
|-
|Suriname
|156 then 1-866-924-9469
|
|
|√
|
|-
|Trinidad and Tobago
|00-1-800-732-3664
|
|
|√
|
|-
|US Virgin Islands
|1-800-537-5971
|
|
|√
|
|-
|

'''Central America'''
|
|
|
|
|
|-
|Belize
|0800-572-4687
|√
|
|√
|
|-
|Costa Rica
|800-200-4000
|√
|
|√
|
|-
|El Salvador
|800-7042
|√
|
|√
|
|-
|Guatemala
|1801-4200000
|√
|
|√
|
|-
|Honduras
|800-200-4000
|√
|
|√
|
|-
|Nicaragua
|001-800-222-5347
|√
|
|√
|
|-
|Panama
|800-7436
|√
|
|√
|
|-
|

'''Europe'''
|
|
|
|
|
|-
|Austria
|00800-2950-2950
|√
|
|√
|
|-
|Belgium
|00800-2950-2950
|√
|
|√
|
|-
|Croatia
|0800-223-000
|√
|
|√
|
|-
|Czech Republic
|800-142-827
|√
|
|√
|
|-
|Denmark
|00800-2950-2950
|√
|
|√
|
|-
|Finland
|00800-2950-2950
|√
|
|√
|
|-
|France
|00800-2950-2950
|√
|
|√
|
|-
|Germany
|00800-2950-2950
|√
|
|√
|
|-
|Greece
|0800-4414-1893
|√
|
|√
|
|-
|Hungary
|(68) 001-8243
|√
|
|√
|
|-
|Iceland
|800-8804
|√
|
|√
|
|-
|Ireland
|00800-2950-2950
|√
|
|√
|
|-
|Italy
|00800-2950-2950
|√
|
|√
|
|-
|Luxembourg
|(8) 002-5347
|√
|
|√
|
|-
|Netherlands
|00800-2950-2950
|√
|
|√
|
|-
|Norway
|00800-2950-2950
|√
|
|√
|
|-
|Poland
|00800-2950-2950
|√
|
|√
|
|-
|Portugal
|00800-2950-2950
|√
|
|√
|
|-
|Romania
|0800-2950-2950
|√
|
|√
|
|-
|Slovenia
|0800-2950-2950
|√
|
|√
|
|-
|Spain
|00800-2950-2950
|√
|
|√
|
|-
|Sweden
|00800-2950-2950
|√
|
|√
|
|-
|Switzerland
|00800-2950-2950
|√
|
|√
|
|-
|United Kingdom
|00800-2950-2950
|√
|
|√
|
|-
|

'''Europe East'''
|
|
|
|
|
|-
|Armenia
|0800-155-866-403-1907
|√
|
|
|
|-
|Belarus
|810-800-1000-2950
|√
|
|√
|
|-
|Bulgaria
|00800-110-4405
|
|
|√
|
|-
|Estonia
|800-1000-2950
|√
|
|√
|
|-
|Kazakhstan
|810-800-1000-2950
|√
|
|√
|
|-
|Latvia
|800-2234 then 800-10000-2950
|√
|
|√
|
|-
|Lithuania
|00800-2950-2950 or 800-1000-2950
|√
|
|√
|
|-
|Russia
|8-800-100-2950
|√
|
|√
|
|-
|Ukraine
|0-800-501-232
|√
|
|√
|
|-
|

'''Mexico'''
|
|
|
|
|
|-
|Mexico
|01-800-021-9271
|√
|
|√
|√
|-
|

'''Pacific'''
|
|
|
|
|
|-
|American Samoa
|699-4473
|√
|
|√
|√
|-
|Australia
|0011-800-8680-5650
|√
|
|√
|√
|-
|Fiji
|338-8027
|√
|
|√
|√
|-
|New Caledonia
|801-353-4835
|√
|
|√
|√
|-
|New Zealand
|0800-105-311
|√
|
|√
|√
|-
|Samoa—BlueSky
|800472
|√
|
|√
|√
|-
|Tahiti
|689 40 505 507
|√
|
|√
|√
|-
|Tonga—Digicel
|20360
|√
|
|√
|√
|-
|Tonga—TCC
|0800473
|√
|
|√
|√
|-
|

'''Philippines'''
|
|
|
|
|
|-
|Philippines—Globe
|1800-8908-6413
|√
|
|√
|
|-
|Philippines—PLDT Domestic
|1-800-1-8888-537
|√
|
|√
|
|-
|Philippines—PLDT International
|1-800-8680-3950
|√
|
|√
|
|-
|Philippines (text)
|092-3445-7024 (9-22-999-2220)
|√
|
|√
|
|-
|

'''South America Northwest'''
|
|
|
|
|
|-
|Bolivia
|800-10-0446
|√
|
|√
|√
|-
|Colombia
|01-800-912-0050
|√
|
|√
|√
|-
|Ecuador (cell phones)
|2-3989599
|√
|
|√
|√
|-
|Ecuador (landlines)
|398-9599
|√
|
|√
|√
|-
|Peru (cell phones)
|01-317-7123
|√
|
|√
|
|-
|Peru (landlines)
|0-800-52-764
|√
|
|√
|
|-
|Venezuela
|0800-100-2983
|√
|
|√
|
|-
|

'''South America South'''
|
|
|
|
|
|-
|Argentina
|0800-444-9783
|√
|
|√
|
|-
|Chile
|800-646-783
|√
|
|√
|
|-
|Paraguay
|009800-441-0013
|√
|
|√
|
|-
|Uruguay
|000-411-005-9786
|√
|
|√
|
|}

Audio Video Distribution

2022-05-25T21:03:05Z

Bsr38:

__NOTOC__
<div style="margin: 10px 0px 0px 0px;">
[[Crab Box|The]] content of this wiki is under construction and does not always reflect official Church information. This content is provided by product managers, moderators, and technology specialists and is subject to change. For more general content go to MHTech at: https://www.ChurchofJesusChrist.org/help/support/meetinghouse-technology.

= '''Audio Video Distribution''' =
This section has articles to help with the Audio and Video distribution system which carries chapel audio to the Relief Society Room and other rooms in the meetinghouse. It includes training on using microphones and setting up audio systems.

<div class="mw-category">
<div class="multi-column">

<div class="no-column-break">
===Overviews (MHTech)===
*[Https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/av-distribution-overview?lang=eng AV Distribution Overview]
</div>

<div class="no-column-break">
===How-To Articles===
*[[Setting Up Audio]]
*[[Using Microphones]]
*[[Using Accessibility Technology]]
*[[Troubleshooting AV Distribution]]
*[[Connecting Devices to AV System|Connecting Devices to AV Systems]]
</div>

<div class="no-column-break">
===Reference Articles===
*[[Audio in Chapel]]
*[[Audio in Other Rooms]]
*[[Crab Box]]
*[[Using an Audio Mixer]]
</div>

</div>
</div>
</div>

User:Brandg423/AV Distribution

2022-05-25T20:54:33Z

Bsr38: Bsr38 moved page Using Microphones to Crab Box: Edit

#REDIRECT [[Crab Box]]

Audio Video Distribution

2022-05-25T20:54:33Z

Bsr38: Bsr38 moved page Using Microphones to Crab Box: Edit

__NOTOC__
<div style="margin: 10px 0px 0px 0px;">
The content of this wiki is under construction and does not always reflect official Church information. This content is provided by product managers, moderators, and technology specialists and is subject to change. For more general content go to MHTech at: https://www.ChurchofJesusChrist.org/help/support/meetinghouse-technology.

= '''Audio Video Distribution''' =
This section has articles to help with the Audio and Video distribution system which carries chapel audio to the Relief Society Room and other rooms in the meetinghouse. It includes training on using microphones and setting up audio systems.

<div class="mw-category">
<div class="multi-column">

<div class="no-column-break">
===Overviews (MHTech)===
*[Https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/av-distribution-overview?lang=eng AV Distribution Overview]
</div>

<div class="no-column-break">
===How-To Articles===
*[[Setting Up Audio]]
*[[Using Microphones]]
*[[Using Accessibility Technology]]
*[[Troubleshooting AV Distribution]]
*[[Connecting Devices to AV System|Connecting Devices to AV Systems]]
</div>

<div class="no-column-break">
===Reference Articles===
*[[Audio in Chapel]]
*[[Audio in Other Rooms]]
*[[Crab Box]]
*[[Using an Audio Mixer]]
</div>

</div>
</div>
</div>

Audio Video Distribution

2022-05-25T20:49:01Z

Bsr38: Bsr38 moved page User:Brandg423/AV Distribution to Using Microphones: Edit

Audio Video Distribution

2022-05-25T20:35:33Z

Bsr38:

Audio Video Distribution

2022-05-25T20:26:06Z

Bsr38:

__NOTOC__
<div style="margin: 10px 0px 0px 0px;">
The content of this wiki is under construction and does not always reflect official Church information. This content is provided by product managers, moderators, and technology specialists and is subject to change. For more general content go to MHTech at: https://www.ChurchofJesusChrist.org/help/support/meetinghouse-technology.

= '''Audio Video Distribution''' =
This section has articles to help with the Audio and Video distribution system which carries chapel audio to the Relief Society Room and other rooms in the meetinghouse. It includes training on using microphones and setting up audio systems.

<div class="mw-category">
<div class="multi-column">

<div class="no-column-break">
===Overviews (MHTech)===
*[https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/av-distribution-overview?lang=eng AV Distribution Overview]
</div>

<div class="no-column-break">
===How-To Articles===
*[[Setting Up Audio]]
*Using Microphones
*Using Accessibility Technology
*[[Troubleshooting AV Distribution]]
*Connecting Devices to AV Systems
</div>

<div class="no-column-break">
===Reference Articles===
*Audio in Chapel
*Audio in Other Rooms
*Crab Box
*Using an Audio Mixer
</div>

</div>
</div>
</div>

Troubleshooting AV Distribution

2022-05-25T20:19:14Z

Bsr38:

= [[Troubleshooting AV Distribution]] =
Last Updated: 9 September 2021 at 10:41

This article will discuss common troubleshooting tactics for AV problems in your chapel. Though meetinghouses vary greatly, this article gives general guidelines to help you resolve common issues. All AV distribution equipment provided by the facilities management group (FMG) is maintained by the FMG. Any complex issues should be referred to the FMG for repair or replacement. Assistance by members should be overseen by the FMG.

== TROUBLESHOOTING MEETINGHOUSE AV ==
If the problem you experience appears to be simple, then one of the following suggestions may help:

* Turn off the sound system (using the pulpit controls), and turn it back on after about a minute. This will allow the AV system to reset.
* Check the volume level.
* Ensure that all connections are fully connected.
** A partially connected wire will function poorly or not at all.
* Check multiple microphones to see if it is a microphone problem or a system problem.
** If it is a system problem, contact the FMG.
* Swap connection cables.
* If using satellite audio, ensure that both the satellite audio and the chapel audio are activated.

[[For additional information on microphones, click here.]]

Audio Video Distribution

2022-05-25T20:14:09Z

Bsr38:

__NOTOC__
<div style="margin: 10px 0px 0px 0px;">
The content of this wiki is under construction and does not always reflect official Church information. This content is provided by product managers, moderators, and technology specialists and is subject to change. For more general content go to MHTech at: https://www.ChurchofJesusChrist.org/help/support/meetinghouse-technology.

= '''Audio Video Distribution''' =
This section has articles to help with the Audio and Video distribution system which carries chapel audio to the Relief Society Room and other rooms in the meetinghouse. It includes training on using microphones and setting up audio systems.

<div class="mw-category">
<div class="multi-column">

<div class="no-column-break">
===Overviews (MHTech)===
*[https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/av-distribution-overview?lang=eng AV Distribution Overview]
</div>

<div class="no-column-break">
===How-To Articles===
*[[Setting Up Audio]]
*Using Microphones
*Using Accessibility Technology
*Troubleshooting AV Distribution
*Connecting Devices to AV Systems
</div>

<div class="no-column-break">
===Reference Articles===
*Audio in Chapel
*Audio in Other Rooms
*Crab Box
*Using an Audio Mixer
</div>

</div>
</div>
</div>

Crab Box

2022-05-25T19:56:02Z

Bsr38: Bsr38 moved page User:Brandg423/https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/crab-box to Brandg423/https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/crab-box: Go Live

Last Updated: 9 September 2021 at 10:41

[[File:Audio Crab Box.png|501x501px]]

The multiple input adapter box has various cables and connectors that allow you to connect from almost any electronic audio source to the house sound system (the XLR mic-level input of the typical chapel and cultural hall). However, the adapter box cannot be used with mic-level audio sources (for example, a microphone).

The multiple input adapter box is sometimes referred to as a crab box because of its many cables. There are a variety of models, so you can connect any device to the sound system, including a telephone system. For example, it can be used to back up the audio of a Church broadcast if the satellite or internet stream fails.

[[File:How to use a crab box.png|690x690px]]

An electronic audio source, such as those listed above, can be connected to a sound system using a crab box in three simple steps.

# Choose your electronic audio source.
# Choose the correct cable from the crab box and plug it into the electronic audio source.
# Plug the crab box into the sound system port.

=== ADDITIONAL NOTES ===

* Older meetinghouse sound systems do not have a line-level input (such as an RCA jack). Where this is the case, the EJ-8 and EJ-10 allow the connection of any non-mic-level signal into the building sound system. Since the EJ-8 and the EJ-10 each have a volume control, various input devices, such as a DVD player with soft audio, can be adjusted for appropriate sound levels.
* Crab boxes have a hum switch, which can help reduce unwanted noise in the system. The Church issues at least one audio adapter box to each building. It is usually stored in the resource center.

Crab Box

2022-05-25T19:55:20Z

Bsr38: minor edits

File:How to use a crab box.png

2022-05-25T19:51:18Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

File:Audio Crab Box.png

2022-05-25T19:47:06Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

Using Microphones

2022-05-25T19:37:20Z

Bsr38: Bsr38 moved page User:Brandg423/https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/using-microphones to Brandg423/https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/using-microphones

= Using Microphones =
Last Updated: 9 September 2021 at 10:41

Audio is one of the most fundamental elements of any meeting. In order to help everyone in attendance understand what is happening, it is often necessary to amplify the voice of the speaker—be it a teacher sharing a lesson, a priesthood holder performing an ordinance, or a member bearing testimony.

Built-in microphones and portable microphones are available in most meetinghouses. This article will teach you how to ensure that microphones function as needed. While most audio systems use the same standard inputs and outputs, each meetinghouse will use different brands of equipment. Adjustments to these instructions may be required.

=== STEP 1: ADJUSTING THE PULPIT MICROPHONE SETTINGS TO BEST SUIT THE SPEAKER ===

# Turn on the sound system by pressing the on/off button on the control panel.
# Adjust pulpit height according to the height of the speaker.
#* The microphone should be positioned just below the speaker’s chin and within four to six inches of his or her mouth.
#* No objects that could jam the lifting mechanism should be placed under the moving portion of the pulpit.
#* The edge of the pulpit should be set at elbow height of the speaker.
# Adjust volume as necessary.

''Note:'' Children should be taught to not blow into the microphone or otherwise abuse it. To discourage theft and abuse, microphones should be removed from the pulpit and secured in the library after each use.

=== STEP 2: USING ADDITIONAL MICROPHONES ===

# Locate an additional microphone input jack (XLR).
# Using a microphone cable, connect the microphone to the input.
# Adjust the volume as necessary. Note the following:
#* The volume levels of each microphone are not independently adjustable. They are all controlled together.
#* The more microphones are connected to the sound system, the more likely the system is to create a loud screeching sound known as feedback. Feedback can be suppressed by turning the room volume down or turning microphones off when not in use.

=== WIRELESS MICROPHONES ===
Wireless microphones may be included in meetinghouses, depending on local standards. Where appropriate, your local facilities management group (FMG) may be able to lend your stake additional microphones. Purchasing wireless microphones is coordinated through the stake physical facilities representative (PFR) and the FMG. Where wireless microphones are approved, local units have a choice between lapel microphones (left) and handheld microphones (right).
[[File:Audio technica atw 1101 Ls.jpg|250x250px]][[File:Audio technica ATW-1102-PKGs.jpg|250x250px]]

=== '''SETTING UP WIRELESS MICROPHONES''' ===

# Ensure that the receiver is on a specified channel.
# Plug the XLR cable into the sound system.
# Tune the wireless microphone to the corresponding channel of the receiver.
#* Each wireless microphone requires its own receiver.
# Adjust the volume level of the wireless microphone.
#* On the back of the mic’s base station is a control for the discrete volume level of the microphone. Before using the mic, adjust this level until it is approximately the same volume as any other microphone connected to the system.

''Note:'' Wireless microphones require batteries. Poorly functioning microphones may be the result of malfunctioning batteries.

Using Microphones

2022-05-25T19:36:53Z

Bsr38: minor edits

File:Audio technica ATW-1102-PKGs.jpg

2022-05-25T19:05:02Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

File:Audio technica atw 1101 Ls.jpg

2022-05-25T19:02:19Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

User:Connecting Devices to AV System

2022-05-25T18:20:53Z

Bsr38: Bsr38 moved page User:Connecting Devices to AV System to Connecting Devices to AV System

#REDIRECT [[Connecting Devices to AV System]]

Connecting Devices to AV System

2022-05-25T18:20:53Z

Bsr38: Bsr38 moved page User:Connecting Devices to AV System to Connecting Devices to AV System

= Connecting Devices to AV Systems =

* Print

Last Updated: 9 September 2021 at 10:41

Many meetinghouses are equipped with displays, such as television monitors and projectors, that leaders and members can use to present digital media in trainings or gospel teaching. Members may need to provide their own device adapters to connect to meetinghouse equipment. Where necessary, the technology specialist (TS), under the direction of the stake presidency, should work with the facilities management group (FGM) to plan the replacement of displays in the meetinghouse that are compatible with devices (laptops, tablets, mobile devices, and so on) commonly used to play back digital resources, including online videos.

== STEP 1. DETERMINE NUMBER OF ATTENDEES  ==
Consider the following in determining how to show media using existing equipment:
{| class="wikitable"
|'''CLASS SIZE''' 
|'''RECOMMENDED DISPLAY''' 
|'''RECOMMENDED AUDIO''' 
|-
|Small (five or fewer) 
|Device only 
|Built-in speakers 
|-
|Medium to large (classroom, children’s meeting room, Relief Society room) 
|Large-screen TV or projector 
|Built-in TV speakers or computer speakers 
|-
|Extra-large (chapel) 
|Portable projector
|Sound system using the  multiple-input adapter (crab box) 
|}

== STEP 2. GATHER RECOMMENDED AUDIO/VIDEO EQUIPMENT ==

* Projector
* Screen
* TV
* DVD player
* Streaming box

== STEP 3. HOOK UP DISPLAY INPUTS ==
It is strongly recommended that you download media on your playback device before using it.

=== '''Common Playback Devices'''  ===

* USB flash drive (Confirm that the TV or projector is compatible.)
* Laptop 
* Tablet 
* Mobile phone 
* DVD 
* Streaming devices (Apple TV, Android TV, Roku, and so on) 

Additional adapters may be required to connect these devices to the display.

The TS may want to consider labeling a TV’s USB ports to indicate whether they can support video playback. We do not recommend that teachers rely on meetinghouse internet to play videos live during a lesson. Many buildings do not have adequate bandwidth to support live video playback. Available bandwidth varies drastically based on location, time of day, and how many people are using it simultaneously.

== STEP 4. TEST ==
Test media playback before use. Streaming media tests should be conducted in the meetinghouse during peak usage times.

=== CONNECTING TO A PROJECTOR OR TV FOR PLAYBACK ===
Connect the video from a PC or Mac to a TV or projector using one or more audiovisual patch cables. Confirm that the patch cable is appropriate for your device and the display. For additional help, refer to the owner’s manual for your device.

=== CONNECTING TO MEETINGHOUSE VIDEO SYSTEM ===
Meetinghouse video systems vary by age and region. Questions about the use of your system should be directed to your area support office or the Global Services Department (GSD).

=== BEST PRACTICES ===
Teachers should not rely on meetinghouse internet to play media live during a lesson. Many buildings do not have adequate bandwidth to support live video playback.

Available bandwidth varies drastically based on location, time of day, and how many people are using it simultaneously.

During important internet-based events, turn off wireless access points using Technology Manager and ensure that wired connections are not in use.

User:Using Accessibility Technology

2022-05-25T18:19:15Z

Bsr38: Bsr38 moved page User:Using Accessibility Technology to Using Accessibility Technology

#REDIRECT [[Using Accessibility Technology]]

Using Accessibility Technology

2022-05-25T18:19:15Z

Bsr38: Bsr38 moved page User:Using Accessibility Technology to Using Accessibility Technology

= Using Accessibility Technology =
Last Updated: 9 September 2021 at 10:41

[[File:ASL General Conference.png|480x480px]]

Technology enables us to meet the needs of minority language speakers and the hearing impaired. This article discusses how to use assisted-listening systems (ALSs), show American Sign Language (ASL) in broadcasts, add closed captions to broadcasts and videos, and use interpretation equipment.

== TASK: SETTING UP ASSISTED-LISTENING SYSTEMS ==
[[File:Listening Devices.png|484x484px]]

Church members who use a personal hearing aid often find that it does not adequately receive the sound from the sound system. Others with minor hearing impairments sometimes have difficulty understanding speech in large rooms such as chapels. To help these individuals, many meetinghouses have a wireless ALS.

# Locate the ALSs of each building.
#* Each building is equipped with two ALS devices, and more can be requested from your local facilities management group (FMG) if needed.
# Set the channel on the ALS.
#* Ideally, to eliminate difficulties for stake members, the channel will be the same for all meetinghouses.
#* Church ALSs operate at the 70 MHz band.
# Give the ALS to the person in need.
#* Explain to the user how the device works.
#* Refer to the owner’s manual for specific device operation questions.
# Earphones should be permanently given to repeat users; receivers should not.
#* Those who wish to do so can purchase their own devices.

Notes:

* A special neck loop is also available that retransmits the signal to the user’s hearing aid. In order to use the neck loop, the individual’s hearing aid must have a switch for use with a telephone, and the switch must be in the “T” (telephone) position.
* The earphone jack on the receiver is also the power switch, so the earphone and neck loop should be unplugged when they are not in use. For sanitary reasons, earphones should be given to repeat users to keep. The pocket-size receivers should be checked out from the materials center.
* Many countries restrict the power radiated by Church hearing-impaired system transmitters. The transmitter or antenna should not be modified to increase the coverage.
* Generally, ALSs from different brands are still compatible with one another.

== TASK: SETTING UP AMERICAN SIGN LANGUAGE ==
[[File:ASL Setup.png|none|thumb|479x479px]]

ASL is available for Church broadcasts in North American meetinghouses via the internet. Depending on your satellite connections, it may also be available via satellite. Priesthood leaders should coordinate requests for satellite ASL equipment with their facilities manager.

# Review how to broadcast via internet.
# Go to ChurchofJesusChrist.org/broadcasts and select the desired broadcast.
# From the language drop-down menu in the top right corner, choose '''American Sign Language'''.
#* Remember that picture quality is important for reading hand signals.
#** Use a wired connection to provide a clearer and more reliable picture.
# Decide on the best location to show the ASL broadcast.
#* The broadcast may be shown in a separate room or on a separate monitor within the same room.
#* For TV connection instructions, please review how to connect a TV.

== TASK: SETTING UP CLOSED CAPTIONING ==
[[File:Closed Captioning Screen.png|480x480px]]

Closed captioning for the hearing impaired is available in many areas. If it is available in your area, at least one television should be set up during broadcasts for those who need this service. Sample closed-captioning data is broadcast at least one hour before any major broadcast in order to test the setup.

# Set up the TV monitor in the desired viewing area.
#* For more information on using a TV, click here.
#* For more information on how to connect a TV to a satellite broadcast, click here.
# Go to the TV’s menu screen and select the closed-captions menu.
#* For more details, see the TV’s owner’s manual.
# Select the desired language.
#* CC1—English
#* CC3—Spanish
#* CC4—Portuguese

Notes:

* Closed-caption channels selected on the TV affect only the language of the text, not the spoken language heard through the TV.
* TV HDMI inputs are not compatible with closed captioning. If your chapel has HDMI distribution, locate the composite video output (normally on the front of the modesty rail millwork).

== TASK: SETTING UP INTERPRETATION EQUIPMENT ==
[[File:Interpretation Devices.png]]

Congregations with multiple language needs should coordinate with their local FMG. The FMG will obtain the necessary equipment to provide simultaneous interpretation of meetings. Translation assistance is provided through special receivers and headphones. Interpretation systems are portable and can be used anywhere in the meetinghouse.

# Ensure that the meetinghouse has the necessary equipment to provide interpretation of meetings.
#* Contact your local FMG if equipment is needed.
#* Older equipment has proved very durable and is compatible with newer equipment.
# Lend interpretation devices to all who require them.
#* For sanitary reasons, it is recommended that headphones not be transferred from person to person where possible.
# Ensure that the RF channel is the same on the interpreter’s and listeners’ devices.
#* Ideally, the same channel will be used throughout the stake to minimize difficulties in use.
# The interpreter speaks into the microphone to live-translate the meeting.
#* The microphone should be sensitive enough to accurately broadcast a quiet or whispering voice.
#* The transmitter broadcasts the interpreter’s words to people wearing headphones in the congregation.

''Note:'' To allow part of a congregation to hear a different language without having to be in a different room during satellite broadcasts, use a Williams Sound transmitter. Connect the Williams Sound transmitter line-level RCA jack input to a VCR or TV monitor (tuned to the needed language channel) that is connected to the satellite. FMGs can assist you with these connections.

* It is not normally recommended to display closed captioning on the main screen for all to view. The audio and captions are often out of sync, which can distract and frustrate those who do not need captions.

User:Audio in Chapel

2022-05-25T18:17:17Z

Bsr38: Bsr38 moved page User:Audio in Chapel to Audio in Chapel

#REDIRECT [[Audio in Chapel]]

Audio in Chapel

2022-05-25T18:17:17Z

Bsr38: Bsr38 moved page User:Audio in Chapel to Audio in Chapel

= Audio in Chapel =
Last Updated: 9 September 2021 at 10:41
[[File:Speaker at Podium.png]]
The chapel sound system has several components, which may include a control panel, pulpit connections, sacrament table microphone, satellite sound, input jacks for microphones, and speakers. All these tools are meant to ensure that talks, prayers, ordinances, broadcasts, and presentations can be heard clearly.

== AUDIO CONTROLS ==
All sound systems include a control panel. These controls may be located on the pulpit, on a wall of the chapel, or on a pedestal near the bishop’s seat. The exact nature of the controls will vary depending on system type, but all control panels should include an on-off button and volume control.

=== [[File:Rostrum Audio Control Panel.png]] ===

=== Example: Using the Controls, US and Canada (common) ===
The audio volume level is controlled at the bishop’s pedestal. The bishop’s pedestal also has a power button and controls for moving the pulpit up and down. Basic instructions for this control panel are as follows:

# When turning the system on, you must wait 10 seconds after pushing the button before sound will be heard through the speakers.
# Use the Volume arrow buttons to increase or decrease the audio level. Adjust the volume as necessary so that sound can be clearly heard. Note that you must adjust the volume to account for crowd size, speaker sensitivity, how loud the person is speaking, and how close the microphone is to the person speaking.
# Use the Pulpit Height arrow buttons to raise and lower the pulpit. The front edge of the pulpit is best located two to three inches below the speaker’s elbow.
# Adjust pulpit height according to the height of the speaker.
#* The microphone should be positioned just below the speaker’s chin and within four to six inches of the person's mouth.
#* No objects that could jam the lifting mechanism should be placed under the moving portion of the pulpit.
#* The edge of the pulpit should be set at elbow height of the speaker.
# Adjust volume as necessary.
#* The volume starts at a constant default setting each time the sound system is turned on. Adjustments can be made afterward.

== AUDIO INPUTS ==
All sound systems include a pulpit microphone. Depending on system type, they may also include a sacrament microphone, additional microphone inputs, an auxiliary input jack (3.5 mm or RCA), and one or more satellite language inputs.

=== Example: Using the Additional Inputs, US and Canada (common) ===

# To use additional inputs, connect the microphone or other input to the desired jack with an appropriate cable.
# Turn on the sound system as you would normally.
# Adjust volume control. Unless there is a volume control on the input jack, all inputs are controlled by the same volume control on the control panel.

''Note:'' Each additional microphone connected to the system will decrease how loud the sound system can be without creating an audio feedback loop (a loud squeal). You may need to decrease the overall volume to account for these additional microphones.

For additional information on microphones, click here.

== PULPIT CONNECTIONS ==
Many chapel pulpits have a selection of input and output connections on the side of or beneath the pulpit. The graphic below depicts most of the connections that will be found on a chapel pulpit. Newer systems may also have other connections, like HDMI.
[[File:Podium I-O Panel.png|396x396px]]
''Note:'' Not all connections will be found on all pulpits.

== SACRAMENT TABLE MICROPHONE ==
In many buildings, the sacrament microphone is on a sliding tray. When the tray is opened, the microphone automatically turns on; when the tray is closed, the microphone turns off. The person blessing the sacrament should make sure the microphone is not blocked by the printed prayer card, tablecloth, or another object. The person speaking should also be four to six inches away from the microphone.

== SATELLITE SOUND ==
Satellite controls are available in buildings with satellite systems. The power should be turned on only when the satellite system is in use. The button will light up to indicate that the satellite sound is turned on. To receive satellite sound, the chapel sound system panel must also be turned on. When the satellite system is on, microphone levels may automatically lower.
[[File:Satellite Volume Control.png]]
For additional information on satellite, click here.

== CHAPEL OVERFLOW AREAS ==
If a meetinghouse has an overflow area with large folding partitions at the rear of the chapel, opening the partitions will automatically turn on the overflow speakers. In the same way, opening the folding partitions to the cultural hall will automatically turn on the speakers in the cultural hall.
[[File:Overflow Speaker Activation.png]]
For additional information on audio in rooms other than the chapel, click here.

User:Audio in Other Rooms

2022-05-25T18:10:08Z

Bsr38: Bsr38 moved page User:Audio in Other Rooms to Audio in Other Rooms

#REDIRECT [[Audio in Other Rooms]]

Audio in Other Rooms

2022-05-25T18:10:08Z

Bsr38: Bsr38 moved page User:Audio in Other Rooms to Audio in Other Rooms

= Audio in Other Rooms =
Last Updated: 9 September 2021 at 10:41
[[File:Primary Classroom.png|501x501px]]
Chapel audio can often be routed to peripheral rooms, such as the cultural hall, Primary room, and Relief Society room.

In many systems, if the cultural hall audio is on and the chapel audio is off, the sound originates in the cultural hall. If both rooms have their audio turned on, the chapel audio is heard in both rooms.

In most peripheral rooms equipped with sound systems, the local system can be used for voice amplification and media playback within the peripheral rooms.

== CULTURAL HALL SOUND SYSTEM ==
Meetinghouses with large multipurpose or cultural hall areas may be equipped with separate sound systems and controls for these rooms. Control types will vary depending on your area and building.

=== Example: Using Cultural Hall Controls, US and Canada ===
[[File:Cultural Hall Audio Controls.png|499x499px]]
The cultural hall’s local sound system is turned on by pressing the power button. This button does not work if the chapel sound system is on and the folding partitions between the chapel and cultural center are open. With the power on, all microphone inputs in the cultural hall are automatically set to be on at a nominal level.

=== '''Manual Mode''' ===
Manual mode overrides the preset levels and allows the microphone levels to be adjusted using the volume controls.

* MIC 1 controls microphone 1 input in the room.
* MIC 2 controls microphone 2 input in the room.
* MIC 3 controls the microphone input and the two auxiliary inputs on the control panel.

=== '''Microphones''' ===
The sound system has been equalized for optimal performance using the microphones supplied with the system. The microphones supplied are directional; they are more sensitive to sound in front of them than to unwanted sound coming from behind. The system will not perform as well with older microphones or with other microphones that have a different response. For more information on microphone use, click here.

=== '''Auxiliary Input Jacks (RCA) at Control Panel''' ===
Portable media players can be plugged into the RCA auxiliary jacks in the cultural hall control panel. In addition, a multiple input audio adapter box (crab box) can be used to connect a portable media player to any microphone input jack in the cultural hall.

== RELIEF SOCIETY AND PRIMARY ROOM SOUND SYSTEMS ==
In many cases, the sound systems in the Relief Society and Primary rooms can be used for voice amplification or media playback. These rooms can be used independently, even when the chapel or cultural hall sound systems are in use.

=== Example: Using the Relief Society and Primary Room Systems, US and Canada ===
[[File:Source and Assign Audio Switch.png|500x500px]]

=== '''Source Switch''' ===

* The source switch selects where the sound originates from.
* To receive sound from the chapel or cultural hall (if chapel sound system is off), the source switch must be in the chapel position.
* To receive sound from the local room, the source switch must be in the local microphone position.

=== '''Volume''' ===

* The level of sound for the local microphone or for overflow sound is determined by the volume control.

=== '''Microphone Inputs''' ===

* The wall microphone input is connected to an independent amplifier in each room.

''Note:'' Children should be taught to not blow into the microphone or otherwise abuse it. To discourage theft and abuse, remove microphones from the pulpit and secure them in the library after each use.

User:Using an Audio Mixer

2022-05-25T17:55:49Z

Bsr38: Bsr38 moved page User:Using an Audio Mixer to Using an Audio Mixer: Edit

#REDIRECT [[Using an Audio Mixer]]

Using an Audio Mixer

2022-05-25T17:55:49Z

Bsr38: Bsr38 moved page User:Using an Audio Mixer to Using an Audio Mixer: Edit

= Using an Audio Mixer =

Last Updated: 17 September 2021 at 11:10

'''''Note''':'' '''These instructions assume that the user has a Mackie 402VLZ4 or similar mixer and an LDS/MECP wiring kit, both of which are available through Poll Sound. The total cost of these two items is typically just under $200 USD. Poll Sound serves the United States and Canada. It is located at 4026 South Main, Salt Lake City, UT 84107. The phone number is 1-801-261-2500. Outside of the United States and Canada, contact the area office for assistance in ordering similar meetinghouse webcast products and components.'''

A stake center satellite system usually includes equipment to create a TV feed from the chapel and send it to TV sets in other rooms, such as the Primary and Relief Society meeting rooms. These rooms can then be used for overflow seating, by parents with young children, or for the broadcasting of additional languages.

The following setup feeds the sound from the chapel sound system into a mixer. This enables the technology specialist to better control the audio levels input into the webcast encoding device.

# In the satellite TV equipment rack, locate the chapel or camera modulator (''Note:'' This is the equipment that creates the TV channel).

[[File:Satellite Equipment Rack.png|251x251px]][[File:Mackie Audio Mixer.png|251x251px]]

* Find the audio input on the modulator (usually on the back). Unplug the audio cable that feeds the camera modulator (input). Plug the male end of the Y cable into the modulator. (The Y cable and all other cables used in this setup are included in the LDS/MECP wiring kit.)
* Plug the cable you just unplugged from the modulator into one leg of the Y cable.
* Find the cable in the kit that has an RCA connector on one end and a ¼-inch headphone connector on the other end. Plug the RCA end of the cable into the empty leg on the Y cable. Plug the ¼-inch headphone connector into the “'''audio input 1'''” on the mixer.

''Note: With these connections made, the gain or volume on the mixer can be set up.''

# Have someone talking at the pulpit in their normal voice. On the mixer, find the knob labeled “'''Gain'''” by the input connector. This knob adjusts the first stage gain trim. Locate the channel volume knob at the bottom of the mixer. Just above and to the right of this knob is a little red LED light. Adjust the gain trim knob until the light turns on when the person at the pulpit speaks, then turn the knob clockwise until the light never comes on while the person is speaking.

''Note: Whenever this light is on, the sound is distorted. Generally, once the gain trim knob has been adjusted, it will never need to be adjusted again. However, if someone speaks with an exceptionally loud voice, the light may turn on. If this happens, turn the trim knob down a bit until the light goes off. After that individual has finished speaking, return the trim knob to its original setting.''

# On the mixer, just above the input control knob is a push button. This button either separates or combines the input signals. For a meeting such as a stake conference, the input signals should be combined. You can test if the signals are combined by having someone speak at the pulpit while you turn the volume control (bottom knob) up. If both VU meters respond, the button is in the combined position. If only the left VU meter lights up, the signals are separated. Push the button to combine the channels. Both VU meters should now respond and have the same readings.

=== Connections to the Webcast Encoding Device ===
The items from the cable kit that have not been used yet include:

* A cable with a 1/4-inch male connector on one end and an XLR male (three-pin mic plug) connector on the other end.
* A cable with an XLR female connector on one end and a 1/8-inch stereo earphone male connector on the other end.
* A 30 dB pad.
* A cable with a 1/4-inch male connector on each end.
* An Emtec EJ-R and a coiled phone handset cord.

=== Final steps ===
Using the stake conference setup as an example, let’s assume that the left output from the mixer feeds into the webcast encoding device and the right output feeds into the telephone backup device. See more on Audio Backup

# Locate the 1/4-inch male to XLR male cable and plug the 1/4-inch end into the left output on the mixer.
# Locate the 30 dB pad and plug it into the XLR male connector end of the cable.
# Locate the XLR female to 1/8-inch stereo cable and plug the XLR end into the 30 dB pad.
# Plug the 1/8-inch stereo end of the cable into the 3.5 mm audio input on the webcast encoding device.

''Note:'' The audio from the sound system is now connected to the webcast encoding device. The mixer is also connected so that the user can see the volume of the sound being transmitted and adjust it as needed.

For normal operations, adjust the volume knob for channel 1 on the mixer so that the LEDs on the VU meter come up to, but not above, zero. If they are above zero, the audio will be distorted at the receiving sites.

''Note:'' Normal operations for an event require that the input knob be adjusted each time a new person starts speaking or when music is being presented. The input knob can rarely be left in the same position for an entire meeting.

For additional support, contact the [https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/my-calling-as-a-technology-specialist/global-service-department?lang=eng Global Service Center.]

Using an Audio Mixer

2022-05-24T21:47:14Z

Bsr38: Bsr38 moved page User:Brandg423/https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/using-an-audio-mixer to User:Using an Audio Mixer: Go Live

Using an Audio Mixer

2022-05-24T21:45:58Z

Bsr38: Created page with " = Using an Audio Mixer = Last Updated: 17 September 2021 at 11:10 '''''Note''':'' '''These instructions assume that the user has a Mackie 402VLZ4 or similar mixer and an L..."

File:Mackie Audio Mixer.png

2022-05-24T21:39:29Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

File:Satellite Equipment Rack.png

2022-05-24T21:36:12Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

Audio in Other Rooms

2022-05-24T21:26:19Z

Bsr38: Bsr38 moved page User:Brandg423/https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/audio-in-other-rooms to User:Audio in Other Rooms: Go Live

Audio in Other Rooms

2022-05-24T21:25:11Z

Bsr38: Created page with " = Audio in Other Rooms = Last Updated: 9 September 2021 at 10:41 501x501px Chapel audio can often be routed to peripheral rooms, such as the cu..."

File:Source and Assign Audio Switch.png

2022-05-24T21:23:44Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

File:Cultural Hall Audio Controls.png

2022-05-24T21:20:22Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

File:Primary Classroom.png

2022-05-24T21:16:45Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

Audio in Chapel

2022-05-24T21:09:58Z

Bsr38: Bsr38 moved page User:Brandg423/https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/audio-in-chapel to User:Audio in Chapel: Go Live

Audio in Chapel

2022-05-24T21:08:36Z

Bsr38: Created page with " = Audio in Chapel = Last Updated: 9 September 2021 at 10:41 File:Speaker at Podium.png The chapel sound system has several components, which may include a control panel,..."

File:Overflow Speaker Activation.png

2022-05-24T21:07:54Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

File:Satellite Volume Control.png

2022-05-24T21:04:54Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

File:Podium I-O Panel.png

2022-05-24T21:00:55Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

File:Rostrum Audio Control Panel.png

2022-05-24T20:58:07Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

File:Speaker at Podium.png

2022-05-24T20:55:51Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.

Using Accessibility Technology

2022-05-24T20:05:45Z

Bsr38: Bsr38 moved page User:Brandg423/https://www.churchofjesuschrist.org/help/support/meetinghouse-technology/audio-video-distribution/using-accessibility-technology to User:Using Accessibility Technology: Go Live

Using Accessibility Technology

2022-05-24T20:04:18Z

Bsr38: Created page with " = Using Accessibility Technology = Last Updated: 9 September 2021 at 10:41 480x480px Technology enables us to meet the needs of minorit..."

File:Interpretation Devices.png

2022-05-24T20:02:34Z

Bsr38:

This graphic was part of a correlation approved article on MHTech and has been moved to the Wiki. All graphics and images maintain their approvals.