Meetinghouse Network Upgrade - Revision history

Lukeandrew: /* Frequently Asked Questions */

2026-05-01T12:51:23Z

Frequently Asked Questions

← Older revision		Revision as of 12:51, 1 May 2026
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	**Each meetinghouse has been reviewed for uniform wireless coverage, and a heatmap for each standard plan and custom plan has been developed. The installers have been instructed to follow the heatmaps for AP placement in each building and are allowed to install each AP within 3 feet of the locations identified on each heatmap.		**Each meetinghouse has been reviewed for uniform wireless coverage, and a heatmap for each standard plan and custom plan has been developed. The installers have been instructed to follow the heatmaps for AP placement in each building and are allowed to install each AP within 3 feet of the locations identified on each heatmap.
	*'''Will any IP addresses change as a result of the upgrade?'''		*'''Will any IP addresses change as a result of the upgrade?'''
	*Vendors have been provided with instructions that will preserve IP addresses on the network. If you find that your IP addresses have changed, please communicate that through your FM. NOTE*: If your network still contains a FAC16 zone, we encourage you to select the "Upgrade IP range" link in CNM and upgrade to a FAC32 zone as soon as possible. Please be sure to ~~not~~ any IP reservations as instructed in the onscreen dialogues when doing this upgrade. This process will change your IP addresses, but is not part of the process assigned to vendors.		*Vendors have been provided with instructions that will preserve IP addresses on the network. If you find that your IP addresses have changed, please communicate that through your FM. NOTE*: If your network still contains a FAC16 zone, we encourage you to select the "Upgrade IP range" link in CNM and upgrade to a FAC32 zone as soon as possible. Please be sure to note any IP reservations as instructed in the onscreen dialogues when doing this upgrade. This process will change your IP addresses, but is not part of the process assigned to vendors.
	*'''What equipment will still be connected to the network with cabling?'''		*'''What equipment will still be connected to the network with cabling?'''
	**If these systems listed below are currently connected to the network at the time the network is upgraded, they will continue to be connected to the network with cabling:		**If these systems listed below are currently connected to the network at the time the network is upgraded, they will continue to be connected to the network with cabling:

HooperJM: /* Frequently Asked Questions */

2026-04-17T15:10:55Z

Frequently Asked Questions

← Older revision		Revision as of 15:10, 17 April 2026
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	***Additionally, custom or non-standard equipment that may have been installed by a local leader or technology specialist will not be reconnected.		***Additionally, custom or non-standard equipment that may have been installed by a local leader or technology specialist will not be reconnected.
	***FMs have been instructed to communicate these changes with stake leaders and technology specialists to ensure they are well-informed of the changes in cabling standards and connectivity practices. Additionally, local leaders and stake technology specialists will need to prioritize what else gets connected in the building. It will be their responsibility to reconnect these other devices.		***FMs have been instructed to communicate these changes with stake leaders and technology specialists to ensure they are well-informed of the changes in cabling standards and connectivity practices. Additionally, local leaders and stake technology specialists will need to prioritize what else gets connected in the building. It will be their responsibility to reconnect these other devices.
			*'''What if I have equipment installed that's better than what the contractor has been instructed to install?'''
			**The Presiding Bishopric has approved this project to establish a global standard that applies to every meetinghouse in the world. The contractors are required to follow the statement of work they signed. We ask that you please support the contractors and the project team as they complete this upgrade project. Past problems with slow internet speeds and insufficient WiFi coverage are being actively addressed with this upgrade project. If problems persist, please report the specific problems to your FM Group, and they will work with the vendor or escalate problems as needed. Thank you for your cooperation.

HooperJM: /* Summary */

2026-04-09T15:59:38Z

Summary

← Older revision		Revision as of 15:59, 9 April 2026
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	== Summary ==		== Summary ==
	~~In the coming months~~, your unit's building will receive a network and Wi‑Fi upgrade to provide a faster internet (according to need and availability), and a more secure and reliable network experience for everyone. As part of this work, some physical network jacks will be removed or disabled. Devices in leaders’ offices, clerk offices, and other locations—such as resource centers—may need to connect to the Wi‑Fi network after the upgrade.		Sometime during 2025-2027, your unit's building will receive a network and Wi‑Fi upgrade to provide a faster internet (according to need and availability), and a more secure and reliable network experience for everyone. As part of this work, some physical network jacks will be removed or disabled. Devices in leaders’ offices, clerk offices, and other locations—such as resource centers—may need to connect to the Wi‑Fi network after the upgrade.

	== Purpose(s) ==		== Purpose(s) ==

HooperJM: /* Frequently Asked Questions */

2026-03-04T18:54:12Z

Frequently Asked Questions

HooperJM: /* Frequently Asked Questions */

2026-02-26T22:53:26Z

Frequently Asked Questions

← Older revision		Revision as of 22:53, 26 February 2026
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	* Answer: Vendors have been asked to inform FM groups with a 2 week window, but with so many upgrades happening simultaneously, this is difficult to enforce.		* Answer: Vendors have been asked to inform FM groups with a 2 week window, but with so many upgrades happening simultaneously, this is difficult to enforce.
	*'''Question:''' What if any current Meraki equipment breaks before the new equipment is installed? Is there a contingency plan?		*'''Question:''' What if any current Meraki equipment breaks before the new equipment is installed? Is there a contingency plan?
	*Answer: FMs should use operations funds to do a 1:1 replacement of any Meraki equipment (firewall, switch or access point) that malfunctions before the network upgrade is performed. This helps ensure the church adheres to international accounting regulations.		*Answer: FMs should use operations funds to do a 1:1 replacement of any Meraki equipment (firewall, switch or access point) that malfunctions before the network upgrade is performed. This helps ensure the church adheres to international accounting regulations (FS6110).
	*'''Question:''' How are network upgrades being funded?		*'''Question:''' How are network upgrades being funded?
	*Answer: MFD is funding all network upgrades through a HQ-sponsored initiative. FM groups will not be invoiced for this project.		*Answer: MFD is funding all network upgrades through a HQ-sponsored initiative. FM groups will not be invoiced for this project.

HooperJM at 22:52, 26 February 2026

2026-02-26T22:52:56Z

← Older revision		Revision as of 22:52, 26 February 2026
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	* Answer: Vendors have been asked to inform FM groups with a 2 week window, but with so many upgrades happening simultaneously, this is difficult to enforce.		* Answer: Vendors have been asked to inform FM groups with a 2 week window, but with so many upgrades happening simultaneously, this is difficult to enforce.
	*'''Question:''' What if any current Meraki equipment breaks before the new equipment is installed? Is there a contingency plan?		*'''Question:''' What if any current Meraki equipment breaks before the new equipment is installed? Is there a contingency plan?
	*Answer: FMs should use operations funds to do a 1:1 replacement of any Meraki equipment (firewall, switch or access point) that malfunctions before the network upgrade is performed. This helps ensure the church adheres to ~~FS 6110~~.		*Answer: FMs should use operations funds to do a 1:1 replacement of any Meraki equipment (firewall, switch or access point) that malfunctions before the network upgrade is performed. This helps ensure the church adheres to international accounting regulations.
	*'''Question:''' How are network upgrades being funded?		*'''Question:''' How are network upgrades being funded?
	*Answer: MFD is funding all network upgrades through a HQ-sponsored initiative. FM groups will not be invoiced for this project.		*Answer: MFD is funding all network upgrades through a HQ-sponsored initiative. FM groups will not be invoiced for this project.

HooperJM: /* Frequently Asked Questions */

2026-02-26T22:48:51Z

Frequently Asked Questions

← Older revision		Revision as of 22:48, 26 February 2026
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	* '''Question:''' Will we know exactly when the vendors will be at each location to upgrade the networks?		* '''Question:''' Will we know exactly when the vendors will be at each location to upgrade the networks?
	* Answer: Vendors have been asked to inform FM groups with a 2 week window, but with so many upgrades happening simultaneously, this is difficult to enforce.		* Answer: Vendors have been asked to inform FM groups with a 2 week window, but with so many upgrades happening simultaneously, this is difficult to enforce.
			*'''Question:''' What if any current Meraki equipment breaks before the new equipment is installed? Is there a contingency plan?
			*Answer: FMs should use operations funds to do a 1:1 replacement of any Meraki equipment (firewall, switch or access point) that malfunctions before the network upgrade is performed. This helps ensure the church adheres to FS 6110.
			*'''Question:''' How are network upgrades being funded?
			*Answer: MFD is funding all network upgrades through a HQ-sponsored initiative. FM groups will not be invoiced for this project.
			*'''Question:''' What time of day will the vendors perform the work?
			*Answer: The work typically is performed during business hours, so units shouldn’t see vendor technicians, ladders, wires, etc. during evening or weekend activities.
			*'''Question:''' How many access points will each building get?
			*Answer: ICS has generated heatmaps based on the floorplan of each building, and will install the appropriate number of access points to ensure comprehensive coverage. Most buildings will receive between 7-9, with larger buildings receiving more, and smaller buildings requiring fewer.
			*'''Question:''' Why are my access points placed where they are?
			*Answer: Each meetinghouse has been reviewed for uniform wireless coverage, and a heatmap for each standard plan and custom plan has been developed. The installers have been instructed to follow the heatmaps for AP placement in each building and are allowed to install each AP within 3 feet of the locations identified on each heatmap.
			*'''Question:''' Will any IP addresses change as a result of the upgrade?
			Answer: Vendors have been provided with instructions that will preserve IP addresses on the network. If you find that your IP addresses have changed, please communicate that through your FM. NOTE*: If your network still contains a FAC16 zone, we encourage you to select the "Upgrade IP range" link in CNM and upgrade to a FAC32 zone as soon as possible. Please be sure to not any IP reservations as instructed in the onscreen dialogues when doing this upgrade. This process will change your IP addresses, but is not part of the process assigned to vendors.
			*'''Question:''' What equipment will still be connected to the network with cabling?
			*Answer: If these systems listed below are currently connected to the network at the time the network is upgraded, they will continue to be connected to the network with cabling:
			**Audio/visual systems, including cameras mounted in approved locations in the chapel
			**Door access systems
			**HVAC systems and controls
			*'''Question:''' What cables will NOT be reconnected after the network upgrade?
			*Answer: You will need to connect the following devices to the Wi-Fi network:
			**Clerk/bishop offices computers and printers
			**Materials center copies and printers
			**Cables connected to the network jack at the pulpit or at the pulpit controls (see the next FAQ)
			**Non-standard equipment, such as unmanaged switches, TVs, older audio/visual systems that aren’t currently connected to the network.
			**Additionally, custom or non-standard equipment that may have been installed by a local leader or technology specialist will not be reconnected.
			**FMs have been instructed to communicate these changes with stake leaders and technology specialists to ensure they are well-informed of the changes in cabling standards and connectivity practices. Additionally, local leaders and stake technology specialists will need to prioritize what else gets connected in the building. It will be their responsibility to reconnect these other devices.

HooperJM: /* Frequently Asked Questions */

2026-02-26T22:31:21Z

Frequently Asked Questions

← Older revision		Revision as of 22:31, 26 February 2026
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	* '''Question''': Which kinds of facilities are included in this network upgrade initiative?		* '''Question''': Which kinds of facilities are included in this network upgrade initiative?
	* Answer: All meetinghouses, FM offices, and standard Family History Centers (FHC)		* Answer: All meetinghouses, FM offices, and standard Family History Centers (FHC)
			* '''Question''': Will this make my internet faster?
			* Answer: The newer equipment is capable of incrementally faster throughput. Additionally, ICS is also working with Internet Service Providers (ISP's) to increase speeds where available and financially feasible. The target speeds are at least 500Mbps download, and at least 100Mbps upload. This is highly dependent on the availability of ISP's at the site.
	* '''Question''': What about the network jack in the pulpit?		* '''Question''': What about the network jack in the pulpit?
	* Answer: The network jack at the pulpit may not be reconnected as part of this project. While the pulpit is part of the AV system, if the existing cable does not reach the new or current network rack location, it may remain disconnected until the AV system is replaced or upgraded.		* Answer: The network jack at the pulpit may not be reconnected as part of this project. While the pulpit is part of the AV system, if the existing cable does not reach the new or current network rack location, it may remain disconnected until the AV system is replaced or upgraded.

HooperJM: /* How to prepare */

2026-02-26T22:27:40Z

How to prepare

← Older revision		Revision as of 22:27, 26 February 2026
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	* In some rare cases, you might need to upgrade or replace older equipment.		* In some rare cases, you might need to upgrade or replace older equipment.
	* As a contingency, note the IP and Mac addresses of any devices with static IP assignments. This upgrade ''should'' NOT affect IP ranges. But in rare cases, IP assignments might be affected. If you make note ahead of time, you'll be able to re-assign devices post-installation.		* As a contingency, note the IP and Mac addresses of any devices with static IP assignments. This upgrade ''should'' NOT affect IP ranges. But in rare cases, IP assignments might be affected. If you make note ahead of time, you'll be able to re-assign devices post-installation.
	* '''*Note*''' If your network still includes a FAC16 zone (Facility zone with 16 addresses), please upgrade at your earliest convenience to a FAC32 zone, through the "upgrade IP range" link in Church Network Manager (CNM). This change can be made irrespective of the network upgrade, but you will definitely need to make a note of all devices, in particular door access systems that have a static IP reservation assigned. Write down their Mac addresses and their IP addresses, and follow the in-app instructions to ensure a successful upgrade.		* '''Note''' If your network still includes a FAC16 zone (Facility zone with 16 addresses), please upgrade at your earliest convenience to a FAC32 zone, through the "upgrade IP range" link in Church Network Manager (CNM). This change can be made irrespective of the network upgrade, but you will definitely need to make a note of all devices, in particular door access systems that have a static IP reservation assigned. Write down their Mac addresses and their IP addresses, and follow the in-app instructions to ensure a successful upgrade.

	== What to do after the installation ==		== What to do after the installation ==

	* Please utilize CNM to ensure the network is functioning properly, and all necessary devices are connected to the network		* Please utilize CNM to ensure the network is functioning properly, and all necessary devices are connected to the network
	* '''*Note*''': You do not need to fix issues with the physical installation. Contact your Facility Manager, who will require the contractors to address any of the following issues:		* '''Note''': You do not need to fix issues with the physical installation. Contact your Facility Manager, who will require the contractors to address any of the following issues:
	** Damaged or dead cables		** Damaged or dead cables
	** Cables installed in walkways or present any kind of a safety hazard		** Cables installed in walkways or present any kind of a safety hazard

HooperJM: /* Scope */

2026-02-26T22:26:40Z

Scope

← Older revision		Revision as of 22:26, 26 February 2026
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	* Provide a standard, clean, and orderly networking rack.		* Provide a standard, clean, and orderly networking rack.
	* Ensure rack locations meet local building code requirements, are secure, and have sufficient air flow.		* Ensure rack locations meet local building code requirements, are secure, and have sufficient air flow.
			* Re-install and configure network in CNM. Vendor is to ensure the network is functional.
			* Provide helpful artifacts in CNM: Network diagrams, cable test results, pictures of the rack and location, and more.
			* Fill holes in ceiling tiles, and patch holes in walls from old equipment.
			* Vendors are required to remove old equipment and cabling.

	== How to prepare ==		== How to prepare ==

← Older revision		Revision as of 18:54, 4 March 2026
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	== Frequently Asked Questions ==		== Frequently Asked Questions ==

	* '''~~Question''':~~ Which kinds of facilities are included in this network upgrade initiative?		* '''Which kinds of facilities are included in this network upgrade initiative?'''
	* ~~Answer:~~ All meetinghouses, FM offices, and standard Family History Centers (FHC)		** All meetinghouses, FM offices, and standard Family History Centers (FHC)
	* '''~~Question''':~~ Will this make my internet faster?		* '''Will this make my internet faster?'''
	* ~~Answer:~~ The newer equipment is capable of incrementally faster throughput. Additionally, ICS is also working with Internet Service Providers (ISP's) to increase speeds where available and financially feasible. The target speeds are at least 500Mbps download, and at least 100Mbps upload. This is highly dependent on the availability of ISP's at the site.		** The newer equipment is capable of incrementally faster throughput. Additionally, ICS is also working with Internet Service Providers (ISP's) to increase speeds where available and financially feasible. The target speeds are at least 500Mbps download, and at least 100Mbps upload. This is highly dependent on the availability of ISP's at the site.
	* '''~~Question''':~~ What about the network jack in the pulpit?		* '''What about the network jack in the pulpit?'''
	* ~~Answer:~~ The network jack at the pulpit may not be reconnected as part of this project. While the pulpit is part of the AV system, if the existing cable does not reach the new or current network rack location, it may remain disconnected until the AV system is replaced or upgraded.		** The network jack at the pulpit may not be reconnected as part of this project. While the pulpit is part of the AV system, if the existing cable does not reach the new or current network rack location, it may remain disconnected until the AV system is replaced or upgraded.
	* ~~'''Question:~~''' Will my network rack be moved?		* '''Will my network rack be moved?'''
	* ~~Answer:~~ Generally, network racks will be left in place. The following reasons might require a network rack to be relocated:		** Generally, network racks will be left in place. The following reasons might require a network rack to be relocated:
	** To meet building code safety requirements		*** To meet building code safety requirements
	** Improve security (behind a locked door)		*** Improve security (behind a locked door)
	** Ensure a clean, safe environment with sufficient airflow for cooling		*** Ensure a clean, safe environment with sufficient airflow for cooling
	* '''~~Question''':~~ Are there any exclusions?		* '''Are there any exclusions?'''
	* ~~Answer:~~ Buildings proposed for redeployment within 2 years of the scheduled upgrades will not be upgraded.		** Buildings proposed for redeployment within 2 years of the scheduled upgrades will not be upgraded.
	* '''~~Question''':~~ How are the network upgrades being funded?		* '''How are the network upgrades being funded?'''
	* ~~Answer:~~ The Meetinghouse Facilities Department is funding all network upgrades included in this project. FM groups will not be invoiced for this project.		** The Meetinghouse Facilities Department is funding all network upgrades included in this project. FM groups will not be invoiced for this project.
	* '''~~Question''':~~ How long does an upgrade take?		* '''How long does an upgrade take?'''
	* ~~Answer:~~ The average upgrade takes approximately 2-3 days for an individual site. However, because each site is unique, this will vary.		** The average upgrade takes approximately 2-3 days for an individual site. However, because each site is unique, this will vary.
	* ~~'''Question:~~''' Will we know exactly when the vendors will be at each location to upgrade the networks?		* '''Will we know exactly when the vendors will be at each location to upgrade the networks?'''
	* ~~Answer:~~ Vendors have been asked to inform FM groups with a 2 week window, but with so many upgrades happening simultaneously, this is difficult to enforce.		** Vendors have been asked to inform FM groups with a 2 week window, but with so many upgrades happening simultaneously, this is difficult to enforce.
	*~~'''Question:~~''' What if any current Meraki equipment breaks before the new equipment is installed? Is there a contingency plan?		*'''What if any current Meraki equipment breaks before the new equipment is installed? Is there a contingency plan?'''
	*~~Answer:~~ FMs should use operations funds to do a 1:1 replacement of any Meraki equipment (firewall, switch or access point) that malfunctions before the network upgrade is performed. This helps ensure the church adheres to international accounting regulations (FS6110).		**FMs should use operations funds to do a 1:1 replacement of any Meraki equipment (firewall, switch or access point) that malfunctions before the network upgrade is performed. This helps ensure the church adheres to international accounting regulations (FS6110).
	*~~'''Question:~~''' How are network upgrades being funded?		*'''How are network upgrades being funded?'''
	*~~Answer:~~ MFD is funding all network upgrades through a HQ-sponsored initiative. FM groups will not be invoiced for this project.		**MFD is funding all network upgrades through a HQ-sponsored initiative. FM groups will not be invoiced for this project.
	*~~'''Question:~~''' What time of day will the vendors perform the work?		*'''What time of day will the vendors perform the work?'''
	*~~Answer:~~ The work typically is performed during business hours, so units shouldn’t see vendor technicians, ladders, wires, etc. during evening or weekend activities.		**The work typically is performed during business hours, so units shouldn’t see vendor technicians, ladders, wires, etc. during evening or weekend activities.
	*~~'''Question:~~''' How many access points will each building get?		*'''How many access points will each building get?'''
	*~~Answer:~~ ICS has generated heatmaps based on the floorplan of each building, and will install the appropriate number of access points to ensure comprehensive coverage. Most buildings will receive between 7-9, with larger buildings receiving more, and smaller buildings requiring fewer.		**ICS has generated heatmaps based on the floorplan of each building, and will install the appropriate number of access points to ensure comprehensive coverage. Most buildings will receive between 7-9, with larger buildings receiving more, and smaller buildings requiring fewer.
	*~~'''Question:~~''' Why are my access points placed where they are?		*'''Why are my access points placed where they are?'''
	*~~Answer:~~ Each meetinghouse has been reviewed for uniform wireless coverage, and a heatmap for each standard plan and custom plan has been developed. The installers have been instructed to follow the heatmaps for AP placement in each building and are allowed to install each AP within 3 feet of the locations identified on each heatmap.		**Each meetinghouse has been reviewed for uniform wireless coverage, and a heatmap for each standard plan and custom plan has been developed. The installers have been instructed to follow the heatmaps for AP placement in each building and are allowed to install each AP within 3 feet of the locations identified on each heatmap.
	*~~'''Question:~~''' Will any IP addresses change as a result of the upgrade?		*'''Will any IP addresses change as a result of the upgrade?'''
	~~Answer:~~ Vendors have been provided with instructions that will preserve IP addresses on the network. If you find that your IP addresses have changed, please communicate that through your FM. NOTE*: If your network still contains a FAC16 zone, we encourage you to select the "Upgrade IP range" link in CNM and upgrade to a FAC32 zone as soon as possible. Please be sure to not any IP reservations as instructed in the onscreen dialogues when doing this upgrade. This process will change your IP addresses, but is not part of the process assigned to vendors.		*Vendors have been provided with instructions that will preserve IP addresses on the network. If you find that your IP addresses have changed, please communicate that through your FM. NOTE*: If your network still contains a FAC16 zone, we encourage you to select the "Upgrade IP range" link in CNM and upgrade to a FAC32 zone as soon as possible. Please be sure to not any IP reservations as instructed in the onscreen dialogues when doing this upgrade. This process will change your IP addresses, but is not part of the process assigned to vendors.
	*~~'''Question:~~''' What equipment will still be connected to the network with cabling?		*'''What equipment will still be connected to the network with cabling?'''
	*~~Answer:~~ If these systems listed below are currently connected to the network at the time the network is upgraded, they will continue to be connected to the network with cabling:		**If these systems listed below are currently connected to the network at the time the network is upgraded, they will continue to be connected to the network with cabling:
	**Audio/visual systems, including cameras mounted in approved locations in the chapel		***Audio/visual systems, including cameras mounted in approved locations in the chapel
	**Door access systems		***Door access systems
	**HVAC systems and controls		***HVAC systems and controls
	*~~'''Question:~~''' What cables will NOT be reconnected after the network upgrade?		*'''What cables will NOT be reconnected after the network upgrade?'''
	*~~Answer:~~ You will need to connect the following devices to the Wi-Fi network:		**You will need to connect the following devices to the Wi-Fi network:
	**Clerk/bishop offices computers and printers		***Clerk/bishop offices computers and printers
	**Materials center copies and printers		***Materials center copies and printers
	**Cables connected to the network jack at the pulpit or at the pulpit controls (see the next FAQ)		***Cables connected to the network jack at the pulpit or at the pulpit controls (see the next FAQ)
	**Non-standard equipment, such as unmanaged switches, TVs, older audio/visual systems that aren’t currently connected to the network.		***Non-standard equipment, such as unmanaged switches, TVs, older audio/visual systems that aren’t currently connected to the network.
	**Additionally, custom or non-standard equipment that may have been installed by a local leader or technology specialist will not be reconnected.		***Additionally, custom or non-standard equipment that may have been installed by a local leader or technology specialist will not be reconnected.
	**FMs have been instructed to communicate these changes with stake leaders and technology specialists to ensure they are well-informed of the changes in cabling standards and connectivity practices. Additionally, local leaders and stake technology specialists will need to prioritize what else gets connected in the building. It will be their responsibility to reconnect these other devices.		***FMs have been instructed to communicate these changes with stake leaders and technology specialists to ensure they are well-informed of the changes in cabling standards and connectivity practices. Additionally, local leaders and stake technology specialists will need to prioritize what else gets connected in the building. It will be their responsibility to reconnect these other devices.