Zoom Account for Stake and Wards, how to set up?

Using Google Meet, Zoom, etc.)
jdlessley
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Re: Zoom Account for Stake and Wards, how to set up?

Post by jdlessley »

eblood66 wrote:
russellhltn wrote:Make sure your calling is recorded correctly. It has to be done by the stake, and it must be a "standard position". If the clerk had to type the name in, it's a "custom position".
And it can't be an Assistant Stake Technology Specialist--only Stake Assistant Clerk--Technology.
I know it sounds picky but the system name for the STS position is "Stake Assistant Clerk - Technology Specialist".
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
eblood66
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Location: Cumming, GA, USA

Re: Zoom Account for Stake and Wards, how to set up?

Post by eblood66 »

jdlessley wrote:
eblood66 wrote:
russellhltn wrote:Make sure your calling is recorded correctly. It has to be done by the stake, and it must be a "standard position". If the clerk had to type the name in, it's a "custom position".
And it can't be an Assistant Stake Technology Specialist--only Stake Assistant Clerk--Technology.
I know it sounds picky but the system name for the STS position is "Stake Assistant Clerk - Technology Specialist".
You're right. I actually looked it up in Tools before posting but missed the 'Specialist' which was wrapped onto another line. :(
nflarson44
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Re: Zoom Account for Stake and Wards, how to fix ?

Post by nflarson44 »

I have two units that failed to finish setting up their units zoom accounts when the invites were emailed out from meet.churchofjesuschrist.org. On the Meet site it shows both accounts as not being completed. When they click on the link to go to their account settings, it says the link is no longer active. They can log into their Zoom account, but both Zoom accounts show them to be the free basic version as a result of not finishing setting up. I went into Meet and tried to remove their licenses and it errors out and will not allow me to remove the licenses to submit new ones. How is the best way for me to fix this problem or do I need to contact Global Support?
russellhltn
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Re: Zoom Account for Stake and Wards, how to fix ?

Post by russellhltn »

nflarson44 wrote:I went into Meet and tried to remove their licenses and it errors out and will not allow me to remove the licenses to submit new ones. How is the best way for me to fix this problem or do I need to contact Global Support?
You'll probably have to use feedback on the meet page - and then wait. I think it's been said that Global Support is not handling this.
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